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Shelby County, Tenn., Deploys Mobile Cashiers, Processes $1.1 Million in Property Taxes

- Aug 17, 2010

A few years back, tax collectors started fanning out across Shelby County, Tenn., to serve citations and seize payments directly from delinquent taxpayers.

But this past February, the Shelby County Trustee's Office expanded that operation, deploying the so-called "mobile cashiers" to various pockets of the county during its busiest tax collection time of the year. Armed with a mini-laptop and a device that accepts credit cards and prints receipts, four agents turned various community buildings into property tax collection posts.

"We really thought we'd get two or three people a day," said Regina Morrison Newman, the Shelby County Trustee, "but the first day at the library, there was a line when we opened."

Seizing the chance to interact with a tax agent in person and avoid the parking nightmare in downtown Memphis, county residents -- mostly senior citizens -- came to the collection posts in droves. In one week, the Shelby County Trustee's Office processed $1.1 million in tax payments...Continue Article...


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