It’s the unlikeliest of portals into the future of health-care delivery in the U.S.: a small, low-slung, brick building in the middle of Queens, N.Y., with a blue banner strung across the facade heralding street-front primary care.

But inside, Dr. Michele C. Reed, medical director of the five-person practice, shown above, has done something that she thinks is absolutely necessary for anyone who wants to practice medicine in the modern world: Her office has gone paperless.

For electronic health records to fulfill the hopes placed in them, Governing magazine reports that doctors' offices need to be brought online.

Photo by Emile Wamsteker