Tod Newcombe

Features Editor

December 3, 2013

As Landline Phones Disappear, Some Voice Concerns

Not only are landlines more reliable during disasters, rural residents and the elderly are concerned about the new generation of phone services that will likely be less regulated.

November 22, 2013

Boston Mayor Blogs His Way Out of Office

Outgoing Mayor Tom Menino, in office for 20 years, has launched a transition blog to help his successor succeed.

September 3, 2013

Broadband: Public Officials Want More Government Participation

A Governing survey shows strong support for government-run fiber networks, but it’s less clear how they will get built.

September 9, 2009

Gov 2.0 Summit: Feds to Announce Plans for Open Government Directive

Agencies will provide formal plans to offer standardized data to the public, national CTO Aneesh Chopra says at summit.

October 15, 2008

Canada Tops at Integrated Service Delivery

Integrating citizen service delivery? Look to Canada's best practices.

June 25, 2008

Book Review: The Business Value of IT

Book Review: The Business Value of IT

April 13, 2008

Green IT: Government's Silent Spring

Green IT: Government's Silent Spring

January 13, 2008

Tennessee Gov. Phil Bredesen Uses Technology to Transform State Government

Bredesen's IT policy focuses on economic development, education and consolidating state data centers.

July 5, 2005

Massachusetts Launches Electronic Health Record Pilots

The Massachusetts e-Health Collaborative chose Greater Brockton, Greater Newburyport and Northern Berkshire as the sites for pilot EHR deployments

May 26, 2005

Invasive ID

States and privacy groups pick a fight with the Real ID Act.

May 26, 2005

The 10 Percent Solution

President Bush says a dose of IT can help the ailing health-care industry save billions of dollars, but government's role in the transformation is unclear.

April 1, 2005

Thin Is In ... Again

Remember thin-client computing? It's back, and jurisdictions making the switch like the results.

March 4, 2005

Massachusetts CIO Peter Quinn, One of Government Technology's 25 'Doers Dreamers and Drivers'

'The cost of government is not sustainable in its present form'

March 4, 2005

U.S. Department of Labor CIO Patrick Pizzella, One of Government Technology's 25 'Doers Dreamers and Drivers'

'That represents both a departmental accomplishment and the fulfillment of a presidential initiative'

March 4, 2005

Michigan Governor Jennifer M. Granholm, One of Government Technology's 25 'Doers Dreamers and Drivers'

'We're using information technology to support and enhance the core functions of Michigan government, and to position our state as a global economic powerhouse in the 21st century'

March 4, 2005

Center for Technology in Government Director Sharon Dawes, One of Government Technology's 25 'Doers Dreamers and Drivers'

'Staff members here are stellar as individuals and as a team. I take great pride in having recognized their talent, and then watched them build relationships with government, academic and corporate partners.'

December 2, 2004

Hold Your Fire

Massachusetts deploys the most comprehensive gun licensing and verification system in the country.

October 4, 2004

Counties Take to E-Recording

Although problems persist, the number of counties digitally recording legal documents continues to rise.

July 9, 2004

Show Us Your ID

The proliferation of distributed Web-based applications complicates the task of identifying online users. SAML might be the answer.

February 4, 2004

Scheduling Savings

Though the federal government's giant IT cooperative purchasing program is finally open to state and local governments, using it is proving harder than originally thought.

June 27, 2003

Dialed In

New York City removes the wrap from one of the biggest call center projects in the country.

May 21, 2003

IT Budgets Shrink, Workers Prevail

CIOs are cutting everything but their work forces -- so far.

May 21, 2003

Nurturing the New Economy

States work to align IT policies and economic development.

April 4, 2003

Wrong Number?

Bill management software and outside experts help agencies untangle telecom billing errors.

April 4, 2003

Sweeping Changes

An unprecedented number of new state CIOs are moving into office at a time of intense pressure to leverage more efficiency from technology.

March 7, 2003

At Your Service

CRM gains interest as jurisdictions attempt to cost-effectively boost citizen satisfaction.

February 14, 2003

Making Room for Storage

More choices, lower costs give governments better business-continuity options with storage technology.

January 29, 2003

Taking the Lead

Fundamentals, teamwork and executive support characterize the 2002 Digital Cities winners.

January 29, 2003

Living Dangerously

The worst fiscal crisis since World War II has put state IT policies in sharp relief, leaving CIOs with little room to maneuver.

December 30, 2002

Internet Fuels New Gas Tax System

New online service in Idaho simplifies interstate fuel-tax filing for truckers and state tax agencies.

December 30, 2002

Tracking Down Truants

Kids playing hooky may have met their match: truancy officers with Web-enabled phones and mobile code scanners.

December 30, 2002

Mobile Health

Improvements in technology make wireless an attractive tool for health-care agencies.

December 20, 2002

Putting the 'E' in Elections

November ballots mark the most widespread use of electronic voting technology ever.

December 20, 2002

The Price of Progress?

As technology continues to proliferate in government, so do problems with worker health.

November 21, 2002

E-Government on a Budget

Using technology in government may not be cheap, but it has become more affordable thanks to low-cost e-government offerings for local jurisdictions.

November 21, 2002

Unequal Access

Patchwork of policies creates uncertain e-government availability for citizens with disabilities.

October 31, 2002

Mobile Mapping

Wireless GIS promises to put maps in the hands of government workers in the field. But will government find what it's looking for?

October 31, 2002

Heavy Lifting

Telecom directors see their stature increase as they struggle to maintain vital technologies.

October 15, 2002

Electronic Government Becomes Campaign Issue

Besides using the regular issues to besmirch incumbents, some candidates are using electronic government, or the lack thereof, as an additional line of attack.

September 24, 2002

A License to Deal

Enterprise licensing agreements have come under intense scrutiny since California's flawed deal with Oracle. But state and local CIOs say they aren't bad, just complicated.

September 24, 2002

Signed, Sealed and Electronically Delivered

If new technology, better standards and legislative changes are clearing the path for counties to electronically record land and title documents, why is hardly anyone doing it?

September 24, 2002

Can ERP Save E-Procurement?

Electronic procurement has proven far more complicated and expensive than expected. Some states are banking on ERP to solve the problem. But is it enough?

September 11, 2002

High-Tech Pay Off

States are using tax compliance software to improve the accuracy of their audits and generate more revenue.

September 5, 2002

Strong Medicine

Massive integration project in Georgia will put four state health care programs under one roof.

September 5, 2002

Lessons Learned

Online education was considered a sure hit for students and universities hoping to make or save some money. It hasn't quite worked out that way.

August 8, 2002

Connection for All

Public housing projects present formidable and expensive challenges for broadband Internet access. But help is on the way in the form of wireless connectivity.

August 8, 2002

Web Unites Kingdom's Taxpayers

Web-based applications are changing old ways at the UK's Inland Revenue department.

August 8, 2002

Taking the Wheel

In appointing James Dillon as the state's first CIO, Gov. George Pataki chose a trusted veteran with decades of experience in state government.

July 26, 2002

New York Merges Telecommunications with IT Department

The merger will become official in September.

July 3, 2002

Red Eye

Drivers hate 'em and cities love 'em for the revenue potential. Here's an update on those pesky intersection cameras.

July 3, 2002

Traveler's Helper

States are pouring resources into automated travel and commuter information systems.

July 3, 2002

A Smart Way to Pay

The use of smart cards in public transit has taken off.

July 1, 2002

Traffic Cameras Make Drivers See Red

Cities around the country have installed red-light cameras to improve safety at intersections. Many drivers believe their real purpose is to generate revenue.

June 4, 2002

Communities of Technology

Communities of practice need more than just the community to function. Here's a look at some technology that has a hand in forging a community of practice.

June 4, 2002

Electronic Secretaries

The Office of the Secretary of State performs a wide range of functions, many of which are migrating online.

June 4, 2002

Record-Breaking Dilemma

Electronic information is easier to manage than paper, right? Tell that to records managers and archivists.

June 4, 2002

The Art of Knowledge Sharing

A growing number of organizations are establishing communities of practice among workers to boost knowledge sharing and learning.

May 1, 2002

Helping the Homeless

Under a federal mandate, government and nonprofit agencies are installing Web-based technology to track and help the nation's homeless.

May 1, 2002

Brownfield Resurrection

The combination of GIS and the Internet is helping federal, state and local governments turn abandoned brownfields into valuable real estate.

April 30, 2002

Telecom Officials Grapple with Bad Budgets, New Technologies and Change

The role of telecommunications is changing in states, and telecommunications directors realize they will soon deliver more than voice service to state agencies.

April 16, 2002

Weaving a Better Life

Poor, urban communities are discovering the Internet can be a catalyst to social and economic growth.

April 16, 2002

Conservative Growth

Virtually every state has an e-procurement project under way or a system in operation, but most are taking a cautious approach to implementing the technology.

April 16, 2002

Filling the Workforce Gap

Despite the economic slowdown, state and local governments are still struggling to find qualified IT workers.

April 16, 2002

Gaining Authority

When North Carolina's rural population needed help accessing the Internet, the state stepped in with much needed help.

April 16, 2002

Putting IT into Community

With some new initiatives and cooperation, rural areas are leveling the high-tech playing field.

October 15, 2001

States Under-Use System for Catching Improper Payments

Less than a quarter of the states use the four-year-old system that tracks duplicate public-assistance payments.

October 2, 2001

Computer Aided Service

New technologies are making online customer service more viable.

October 1, 2001

Racing to Replace Retirees

A workforce crisis is looming as baby boomers prepare to retire. States are turning to succession planning to avoid major headaches.

August 31, 2001

Licensed to Succeed

Technology is improving how agencies approve and process professional licenses.

August 31, 2001

Whos Tracing Your Steps?

Carriers see big potential for location-based services, but privacy advocates raise concerns.

August 31, 2001

Where Have All the Telecom Firms Gone

The collapse of the NASDAQ not only extinguished the lives of many dot-coms, it also significantly reduced competition in the telecommunications market.

August 1, 2001

Product News

A grab bag of gadgets and gizmos.

August 1, 2001

This Land Is Your Land

With the help of the Internet and GIS, local officials are learning how to control land use for future generations.

July 17, 2001

Point of View

What Goes Down Must Come Up

July 17, 2001

Salvaging The Surplus

Is there a happy ending for the millions of obsolete computers governments can no longer use? Recyclers think so.

July 17, 2001

Imagings Evolution

While the volume of electronic documents in government continues to grow, the need for document imaging remains strong.

July 17, 2001

E-Procurement Rising?

Maryland and Connecticut are proving full-fledged online procurement systems work. Will other states follow?

July 17, 2001

A New Role For ERP

Agencies at all levels of government are using enterprise resource planning applications to simplify a variety of activities.

June 11, 2001

Product News

Product News

May 6, 2001

Point of View

Leaders Have Key to Internet Security

May 6, 2001

Traveling with Technology

Most states use some type of technology to promote tourism and help travelers, but the benefits are not yet clearly understood.

May 6, 2001

Biometric Breakdown

Privacy fears are now limiting the growth of biometrics as a fraud prevention tool, but some jurisdictions are considering the technology for security purposes instead.

March 29, 2001

Debating The Racial Divide

Recent reports indicate the digital divide is an issue about income, not race. But some African-American leaders disagree.

March 3, 2001

Product News

A grab bag of gadgets and gizmos.

March 3, 2001

Customer Satisfaction

State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.

March 3, 2001

From Chads to Chips

Although technology offers solutions to the turmoil in Florida during last years presidential election, it might not be the final answer.

February 11, 2001

Family Values

After millions of dollars and years of effort, the federal government and states appear to be winning the war against deadbeat parents. Technology has proven pivotal in the struggle.

December 12, 2000

PROVINCIAL PARTNERS: Rugged Success in Canadas Maritime

Tight budgets kept Canadas four Atlantic provinces out of the electronic government loop until a unique opportunity came their way.

December 12, 2000



November 30, 2000

HIPAA Implementation Won't Be Easy

ARE STATE AND LOCAL GOVERNMENTS READY FOR ANOTHER TEST OF THEIR INFORMATION TECHNOLOGY SKILLS AND STAMINA? We'll soon find out. By August 2002, the entire health-care industry must comply with the federal government's new regulations as specified under the Health Insurance Portability and Accountability Act (HIPAA). That means every government health service, from municipal hospitals and county health clinics to state Medicaid programs, must have an entirely new set of standards in place for electronically managing medical information and records or face penalties.

November 8, 2000

E-Sign On the Dotted Line

Electronic signatures are now legally binding nationwide, but dont expect to see big e-commerce changes anytime soon.

November 6, 2000

The Ascendancy of the Project Manager


October 30, 2000

UCITA: Click "I Agree" to Waive Rights

A new law would redefine ownership in the Information Age.

October 30, 2000

Landslide Victory

Both Al Gore and George W. Bush are strongly in favor of technology, electronic government and the Internet. But what happens when one of them becomes president?

September 27, 2000


ASPs and COTS solutions put high-powered e-government within reach of state and local government budgets, as long as they are willing to change.

September 26, 2000

Pounding the Information Security Beat

New York takes the security lead with the first state and municipal information-security officers.

September 26, 2000


Internet portals that deliver electronic services to citizens are appearing faster than you can say "Yahoo!" But in the rush to go online, many governments may be overlooking the portals potential for knowledge management.

November 30, 1999

Wireless' Byte-Size Bandwidth

Despite recent advancements, bandwidth remains a rare commodity for users of wireless data applications.

October 31, 1999

Setting the E-Commerce Agenda

Everyone knows what electronic transactions can do for government. Does anyone know how to make it work?

September 30, 1999

Leaping Into the Spotlight

Don't have the time or talent to build your own electronic-commerce application? Now you can buy one.

August 31, 1999



July 31, 1999

Electric Paper and Digital Ink

If you haven't visited your government's printing department lately, you're in for a big surprise.

June 30, 1999

Taking Nothing for Granted

Taking Nothing for Granted

May 31, 1999

Fire Up Your Search Engines

As the amount of information stored electronically increases, governments turn to sophisticated search engines to find what they are looking for.

April 30, 1999

Looking Beyond the Millennium Bug

While most states struggle to complete their Y2K work on time, some have finished and are focusing on what happens next.

March 31, 1999

Coming in from the COLD

Now better known as enterprise reporting, an overlooked storage technology is bolstered by the Internet.

February 28, 1999

Intranets: More Than a Messenger

Intranets: More Than a Messenger

December 31, 1998

Private Solutions for Public Commerce

Don't have the time or talent to build your own

July 31, 1998

Interview Grid

With lives on the line, the information edge saves precious seconds. Thus, law enforcement and public safety agencies were among the first to embrace wireless communications and other specialized information technologies. For an update, we queried our panel of experts.