Not only are landlines more reliable during disasters, rural residents and the elderly are concerned about the new generation of phone services that will likely be less regulated.
Outgoing Mayor Tom Menino, in office for 20 years, has launched a transition blog to help his successor succeed.
A Governing survey shows strong support for government-run fiber networks, but it’s less clear how they will get built.
Agencies will provide formal plans to offer standardized data to the public, national CTO Aneesh Chopra says at summit.
Integrating citizen service delivery? Look to Canada's best practices.
Bredesen's IT policy focuses on economic development, education and consolidating state data centers.
The Massachusetts e-Health Collaborative chose Greater Brockton, Greater Newburyport and Northern Berkshire as the sites for pilot EHR deployments
President Bush says a dose of IT can help the ailing health-care industry save billions of dollars, but government's role in the transformation is unclear.
Remember thin-client computing? It's back, and jurisdictions making the switch like the results.
'The cost of government is not sustainable in its present form'
'That represents both a departmental accomplishment and the fulfillment of a presidential initiative'
'We're using information technology to support and enhance the core functions of Michigan government, and to position our state as a global economic powerhouse in the 21st century'
'Staff members here are stellar as individuals and as a team. I take great pride in having recognized their talent, and then watched them build relationships with government, academic and corporate partners.'
Massachusetts deploys the most comprehensive gun licensing and verification system in the country.
Although problems persist, the number of counties digitally recording legal documents continues to rise.
The proliferation of distributed Web-based applications complicates the task of identifying online users. SAML might be the answer.
Though the federal government's giant IT cooperative purchasing program is finally open to state and local governments, using it is proving harder than originally thought.
New York City removes the wrap from one of the biggest call center projects in the country.
CIOs are cutting everything but their work forces -- so far.
Bill management software and outside experts help agencies untangle telecom billing errors.
An unprecedented number of new state CIOs are moving into office at a time of intense pressure to leverage more efficiency from technology.
CRM gains interest as jurisdictions attempt to cost-effectively boost citizen satisfaction.
More choices, lower costs give governments better business-continuity options with storage technology.
Fundamentals, teamwork and executive support characterize the 2002 Digital Cities winners.
The worst fiscal crisis since World War II has put state IT policies in sharp relief, leaving CIOs with little room to maneuver.
New online service in Idaho simplifies interstate fuel-tax filing for truckers and state tax agencies.
Kids playing hooky may have met their match: truancy officers with Web-enabled phones and mobile code scanners.
Improvements in technology make wireless an attractive tool for health-care agencies.
November ballots mark the most widespread use of electronic voting technology ever.
As technology continues to proliferate in government, so do problems with worker health.
Just because some people prefer to live in remote areas doesn't mean they're not interested in high-speed Internet access and data services.
Using technology in government may not be cheap, but it has become more affordable thanks to low-cost e-government offerings for local jurisdictions.
Patchwork of policies creates uncertain e-government availability for citizens with disabilities.
Wireless GIS promises to put maps in the hands of government workers in the field. But will government find what it's looking for?
Telecom directors see their stature increase as they struggle to maintain vital technologies.
Besides using the regular issues to besmirch incumbents, some candidates are using electronic government, or the lack thereof, as an additional line of attack.
Enterprise licensing agreements have come under intense scrutiny since California's flawed deal with Oracle. But state and local CIOs say they aren't bad, just complicated.
If new technology, better standards and legislative changes are clearing the path for counties to electronically record land and title documents, why is hardly anyone doing it?
Electronic procurement has proven far more complicated and expensive than expected. Some states are banking on ERP to solve the problem. But is it enough?
States are using tax compliance software to improve the accuracy of their audits and generate more revenue.
Massive integration project in Georgia will put four state health care programs under one roof.
Online education was considered a sure hit for students and universities hoping to make or save some money. It hasn't quite worked out that way.
Public housing projects present formidable and expensive challenges for broadband Internet access. But help is on the way in the form of wireless connectivity.
Web-based applications are changing old ways at the UK's Inland Revenue department.
In appointing James Dillon as the state's first CIO, Gov. George Pataki chose a trusted veteran with decades of experience in state government.
The merger will become official in September.
Drivers hate 'em and cities love 'em for the revenue potential. Here's an update on those pesky intersection cameras.
States are pouring resources into automated travel and commuter information systems.
Cities around the country have installed red-light cameras to improve safety at intersections. Many drivers believe their real purpose is to generate revenue.
Communities of practice need more than just the community to function. Here's a look at some technology that has a hand in forging a community of practice.
The Office of the Secretary of State performs a wide range of functions, many of which are migrating online.
Electronic information is easier to manage than paper, right? Tell that to records managers and archivists.
A growing number of organizations are establishing communities of practice among workers to boost knowledge sharing and learning.
Under a federal mandate, government and nonprofit agencies are installing Web-based technology to track and help the nation's homeless.
The combination of GIS and the Internet is helping federal, state and local governments turn abandoned brownfields into valuable real estate.
Local governments are making information mobile to improve constituent services and lower their bottom lines.
The role of telecommunications is changing in states, and telecommunications directors realize they will soon deliver more than voice service to state agencies.
Poor, urban communities are discovering the Internet can be a catalyst to social and economic growth.
Virtually every state has an e-procurement project under way or a system in operation, but most are taking a cautious approach to implementing the technology.
Despite the economic slowdown, state and local governments are still struggling to find qualified IT workers.
When North Carolina's rural population needed help accessing the Internet, the state stepped in with much needed help.
With some new initiatives and cooperation, rural areas are leveling the high-tech playing field.
Less than a quarter of the states use the four-year-old system that tracks duplicate public-assistance payments.
New technologies are making online customer service more viable.
A workforce crisis is looming as baby boomers prepare to retire. States are turning to succession planning to avoid major headaches.
Technology is improving how agencies approve and process professional licenses.
College campuses become a proving ground for wireless networks.
Carriers see big potential for location-based services, but privacy advocates raise concerns.
The collapse of the NASDAQ not only extinguished the lives of many dot-coms, it also significantly reduced competition in the telecommunications market.
With the help of the Internet and GIS, local officials are learning how to control land use for future generations.
Is there a happy ending for the millions of obsolete computers governments can no longer use? Recyclers think so.
While the volume of electronic documents in government continues to grow, the need for document imaging remains strong.
Maryland and Connecticut are proving full-fledged online procurement systems work. Will other states follow?
Agencies at all levels of government are using enterprise resource planning applications to simplify a variety of activities.
Most states use some type of technology to promote tourism and help travelers, but the benefits are not yet clearly understood.
Privacy fears are now limiting the growth of biometrics as a fraud prevention tool, but some jurisdictions are considering the technology for security purposes instead.
Recent reports indicate the digital divide is an issue about income, not race. But some African-American leaders disagree.
State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.
Although technology offers solutions to the turmoil in Florida during last years presidential election, it might not be the final answer.
After millions of dollars and years of effort, the federal government and states appear to be winning the war against deadbeat parents. Technology has proven pivotal in the struggle.
Tight budgets kept Canadas four Atlantic provinces out of the electronic government loop until a unique opportunity came their way.
IF STATES THOUGHT Y2K WAS BEHIND THEM AND THE ROAD TO ELECTRONIC GOVERNMENT WAS WIDE OPEN, THEYD BETTER LOOK AGAIN.
ARE STATE AND LOCAL GOVERNMENTS READY FOR ANOTHER TEST OF THEIR INFORMATION TECHNOLOGY SKILLS AND STAMINA? We'll soon find out. By August 2002, the entire health-care industry must comply with the federal government's new regulations as specified under the Health Insurance Portability and Accountability Act (HIPAA). That means every government health service, from municipal hospitals and county health clinics to state Medicaid programs, must have an entirely new set of standards in place for electronically managing medical information and records or face penalties.
Electronic signatures are now legally binding nationwide, but dont expect to see big e-commerce changes anytime soon.
ONE GOVERNMENT IT DEPARTMENT AFTER ANOTHER IS ADDING THE TITLE OF PROJECT MANAGER TO ITS LIST OF AVAILABLE POSITIONS. THATS GOOD NEWS FOR AGENCIES THAT NEED THE MANAGEMENT SKILLS, BUT BAD NEWS FOR OLD-TIME PROGRAMMERS.
A new law would redefine ownership in the Information Age.
Both Al Gore and George W. Bush are strongly in favor of technology, electronic government and the Internet. But what happens when one of them becomes president?
ASPs and COTS solutions put high-powered e-government within reach of state and local government budgets, as long as they are willing to change.
New York takes the security lead with the first state and municipal information-security officers.
Internet portals that deliver electronic services to citizens are appearing faster than you can say "Yahoo!" But in the rush to go online, many governments may be overlooking the portals potential for knowledge management.
Despite recent advancements, bandwidth remains a rare commodity for users of wireless data applications.
Everyone knows what electronic transactions can do for government. Does anyone know how to make it work?
Don't have the time or talent to build your own electronic-commerce application? Now you can buy one.
If you haven't visited your government's printing department lately, you're in for a big surprise.
As the amount of information stored electronically increases, governments turn to sophisticated search engines to find what they are looking for.
While most states struggle to complete their Y2K work on time, some have finished and are focusing on what happens next.
Now better known as enterprise reporting, an overlooked storage technology is bolstered by the Internet.
Don't have the time or talent to build your own