Noelle Knell

Editor


Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.

June 23, 2016

Missouri Charts Path to Better Data Management

Missouri CIO Rich Kliethermes talks about the importance of data sharing, and where his state is in that process.

June 22, 2016

Austin PD Comes Out on Top in App Showdown

At the Texas Digital Government Summit, attendees cast their vote for their favorite among five mobile apps.

June 22, 2016

Ohio Considers Data Analytics Partnership Across State Lines

Ohio CIO Stu Davis has his eye on Indiana's analytics achievements. Can their expertise be shared?

June 21, 2016

Georgia and Washington Plot Cybersecurity Strategy

Georgia CIO Calvin Rhodes and Washington state CISO Agnes Kirk weigh in on how to garner support for a cybersecurity strategy that protects against today's threats.

June 16, 2016

Wisconsin Aims to Unify the Customer Experience Online

CIO David Cagigal outlines his vision for a more unified customer experience online.

June 15, 2016

How Do States Fill Cybersecurity Positions?

State chief information security officers have to get creative to make sure their cybersecurity workforce is ready for today's threats.

June 2, 2016

Forward Momentum: What's Next in Smart Transportation

Contra Costa County, Calif., Transportation Authority Executive Director Randy Iwasaki talks about the agency piloting first-of-their kind technologies that could signal what’s on the smart transportation horizon.

May 20, 2016

Georgia Human Services Agencies Contemplate Use of Artificial Intelligence Software

Georgia CIO Calvin Rhodes outlines a possible use case for AI software in government.

May 18, 2016

People, Not Computers, Should Be Making the Decisions

Michigan CIO David Behen argues that while data analytics tools can help government be more efficient, the decision-making should be left to humans.

May 17, 2016

Can Chatbots Staff Your Call Center?

Georgia CTO Steve Nichols thinks intelligent software has the potential to help provide better services to citizens.

May 16, 2016

Data Management: Why an Enterprise Approach Is Right for Delaware

Delaware CIO James Collins talks about his state's enterprise data management approach, which positions the state to build on its early analytics successes.

May 11, 2016

The Role of the Cloud in Solving Government's Data Problem

The sheer quantity of data held by government forces a conversation about cloud, according to Washington CIO Michael Cockrill.

May 10, 2016

Can Artificial Intelligence Help Government Serve Citizens?

Wisconsin CIO David Cagigal thinks every time a citizen interacts with government, it should make government smarter.

May 5, 2016

Big Bang, Agile or a Mix of Both?

State CIOs argue there’s a time and a place to embrace iterative development.

May 4, 2016

Collaborators in Chief Share Successes at NASCIO

CIOs share insights into how to make the most of public-private partnerships.

April 1, 2016

How CIO Morgan Reed Plans to Transform IT in Arizona

Named to the post in October, Reed plans to lean on his private-sector experience to move the state’s technology forward.

March 31, 2016

Embracing Tomorrow's Workforce

Public CIOs are embracing the fact that their workforce is starting to transform, and millennials are a big part of that. While government isn’t traditionally known for flexibility, the silver tsunami and changing demographics are forcing the issue.

March 23, 2016

Dickie Howze

CIO, Louisiana

March 23, 2016

Top 25 Doers, Dreamers and Drivers: Honoring What Works

Our annual awards honor leaders helping to ensure that the potential of technology is fully realized in government.

March 14, 2016

IT Forecast: Is the Recovery Complete?

State and local IT offices are poised to deliver streamlined infrastructure and improved security.

January 30, 2016

2016 State of the State Addresses: Does Technology Matter?

Government Technology’s editorial team analyzes this year’s speeches to see which governors are talking tech.

December 7, 2015

A Look Back at 2015: Realizing Tremendous Value in Information, Data

Here’s a look at our most popular news stories of 2015.

December 4, 2015

Year in Review 2015: Smart, Digital Cities Reign Supreme

In the fourth quarter of 2015, San Francisco announced the biggest Internet of Things project in the U.S. to date, the most digital cities in the nation were named and the FAA announced that it will require drone owners to register devices with aviation authorities.

December 3, 2015

Year in Review 2015: Hefty IT Investments; Fighting (and Succumbing to) Cyber Threats

From smart city investments and use of Bitcoin technology in government to the Ashley Madison and U.S. Office of Personnel Management hacks, news during the third quarter of 2015 didn't disappoint.

November 2, 2015

2015 Digital Cities: Winners Experiment with Forward-Thinking Tech Projects

This year’s top digital cities have developed a mature infrastructure that lets city leaders experiment with technology projects that are molded in the image of the average citizen's lifestyle.

October 13, 2015

NASCIO Day Two: Tech-Powered Productivity

The conference's second full day revealed an evolving climate in state IT, and ideas to increase government efficiency and service.

October 12, 2015

Data Is a Big Deal for NASCIO Day One

Officials convene in Salt Lake City to share best practices in innovation, smart technology, cybersecurity and data analytics.

September 2, 2015

What Do the Best Government Websites of 2015 Have in Common?

Winning sites in the 2015 Best of the Web competition tend to use simple, high-image, low-text designs; prioritize accessibility and mobility; and start with a design philosophy that puts the user first.

August 28, 2015

State CIOs: Meet the Class of 2015

A dozen states appointed new CIOs this year and in late 2014 -- here’s a look who they are and how they’re settling in.

August 26, 2015

New Hampshire CIO Balances Standards, Unique Needs

Denis Goulet hopes that by the time he leaves the office, IT infrastructure will be modern, consolidated and standardized.

July 29, 2015

Spectrum: Robots Will Soon Serve as First Responders

Also, smart walking sticks assist the blind and the Buddy PC app helps people ratchet up productivity.

July 9, 2015

2015 Survey Honors Most Innovative, Pioneering Digital Counties

In this year's survey, the Center for Digital Government recognizes 54 counties as adaptive IT leaders, collaborators and arbiters of the public trust.

June 12, 2015

Does Your State Restrict the Use of License Plate Readers? (Map)

Debates about automated license plate recognition are heating up across the country.

June 1, 2015

Spectrum: Cellphone Case Helps Track Health

Also, cellphone device helps spot genetic diseases.

April 3, 2015

Spectrum: LEGO PancakeBot Helps With Breakfast

Plus, Netflix neutrality and those with Parkinson's may find new hope for an improved quality of life thanks to data.

March 24, 2015

Team Indiana

Office of Management and Budget Director Chris Atkins; Gov. Mike Pence; CIO Paul Baltzell

March 24, 2015

Story Bellows

Director, Philadelphia Mayor’s Office of New Urban Mechanics

March 24, 2015

Team Los Angeles

Eric Garcetti, Mayor; Rick Cole, Deputy Mayor for Budget and Innovation; Ron Galperin, Controller; Bob Blumenfield, Councilmember

March 16, 2015

Spectrum: Vintage Shelby Cobra Gets the 3-D Printer Treatment

Gamified driving app aids drivers. And Google for robots.

January 30, 2015

2015 State of the State Addresses: Is Technology on the Agenda?

To find technology in this year’s speeches, you often need to read between the lines.

December 17, 2014

Year in Review: Making Sense of 2014

2014 may not have been the year, but there are definitive signs that we’re pointed in the right direction.

December 17, 2014

Field of Broadband Players Continues to Grow

Also, Palo Alto, Calif., adopts an Open Data by Default proclamation.

December 17, 2014

Coming Together on Cybersecurity

Adopting standard language helps move cybersecurity progress along.

December 16, 2014

Spectrum: 3-D Modeling, Printing Help Buttercup the Duck

Plus, Coca-Cola is easier to come by in some parts of the world than clean drinking water, so a Dutch artist devised a distillation process to convert the soda into water using his creation, The Real Thing.

November 13, 2014

2014 Digital Cities: Winners Focus on Innovation, Boosting Transparency and Privacy

In this year's Digital Cities Survey, top cities recognize the value of technology, empower their tech leaders and use new ideas to make life better for everyone who lives there.

November 5, 2014

Election 2014: Assessing the Fate of State CIOs

With 36 governorships up for election, the fate of many state IT leaders hangs in the balance. Here’s what we know.

November 5, 2014

Spectrum: Remain Eco-Friendly While Indulging Your Love of Retro Design

New energy-efficient LED bulbs look like classic incandescents. Plus, the KNFB Reader app turns printed materials into audio for the blind and use this device to protect your Wi-Fi network's privacy.

October 23, 2014

ACA Open Enrollment Looms: Is Government Ready This Time?

In this industry Q&A, one major health-care exchange contractor offers predictions for what open enrollment will look like the second time around.

October 10, 2014

Spectrum: Monkey See, Monkey Do

Plus, CAPTCHA Gets Gamified.

September 29, 2014

Digital States Survey: Which States Are the Best of the Best?

Idaho and Connecticut take home "most improved" honors in the 2014 Digital States Survey, while other states are singled out for technology success in specific program areas.

September 8, 2014

Spectrum: Foiling Facial Recognition, Chief Happiness Officers

Also, how well does your smartphone know you?

August 6, 2014

Spectrum: Prioritize Digital Communications, LED Light Therapy

Plus, a new kind of fruit tree is popping up in Europe -- green- and red-colored solar charging stations.

June 10, 2014

Spectrum: Sustainable Streets with LED Lights, the Medical 'Selfie'

Also, shoe insoles connected to smartphones improve mobility for the visually impaired, and "roll-up" technology is on the horizon.

June 3, 2014

Photo of the Week -- The Tethered Aerostat Radar System Keeps Eyes on the Border

Eight blimps, like this one in Texas’ Rio Grande Valley, house video and radar equipment aimed at catching illegal border crossers, human smugglers and human traffickers.

May 20, 2014

3 Concepts Will Power the Internet of Everything

Cisco's John Chambers says company will use application-centric infrastructure and tools like fog computing to boost IoE performance.

May 19, 2014

Cisco Live: Internet of Things vs. Internet of Everything

In a public-sector address at the company's annual conference, Cisco execs explain the difference between the terms, which are often used interchangeably.

May 2, 2014

Spectrum: Safeguarding Pedestrians, Bypassing Censorship

Also, network-neutral SIM cards, and will we see a universal phone charger standard by 2017?

April 22, 2014

Pittsburgh's Debra Lam on Bringing Her International Work Home

The city's chief innovation and performance officer discusses making Pittsburgh a world-class city.

April 9, 2014

Are You Safe from 'Heartbleed'? Industry Q&A

The latest Internet bug dates back to 2011, but its recent discovery has prompted one government agency to take citizen-facing services offline.

April 4, 2014

Spectrum: Wake Up and Smell the Bacon

Also, the healing power of silk and could drones be the answer to getting the rest of the world online?

March 28, 2014

Chief Innovation Officers in State and Local Government (Interactive Map)

Chief innovation officers popping up in state and local government have scopes as different as the jurisdictions they serve.

March 17, 2014

Open Data Policies in State and Local Government (Interactive Map)

See which state and local governments have made their open data promises official.

March 5, 2014

Spectrum: Carbon Fiber 3-D Printer, Open Docs in the UK, Long-Term Storage

Also, IBM has used graphene transistors to build a prototype radio receiver that promises to deliver more speed and less power consumption for mobile phones.

February 26, 2014

How San Francisco Does Innovation: 5 Tips Your City Can Use

Deputy Chief Innovation Officer Shannon Spanhake shared some advice based on the San Francisco experience to a rapt crowd at the California CIO Academy.

February 25, 2014

Steve Henderson -- 2014 GT Top 25 Winner

CIO, Lincoln and Lancaster County, Neb.

February 25, 2014

Adrian Farley -- 2014 GT Top 25 Winner

CIO of the California Department of Justice

February 10, 2014

Spectrum: Safer Subways, Real-Life X-Ray Vision

The Metropolitan Transportation Authority is testing technology designed to alert subway drivers of people on the tracks; medical personnel can see through patients' skin to the veins underneath.

October 10, 2013

Are State HIXs Making the Grade?

News reports have state-run health insurance marketplaces faring better than the federal portal, with some marketplaces enrolling thousands in health coverage.

October 1, 2013

Could States Have Prevented ACA Glitches?

The Twitterverse, and much of the country, weighed in on the bumpy launch of health insurance exchanges on Tuesday, as many sites saw downtime from spikes in site traffic.

September 25, 2013

Spectrum: Servers as Electric Furnaces

Virtual tour of Mars, Bitcoins under scrutiny.

September 6, 2013

Riverside to Scrap Public Wi-Fi?

The California city noted for its SmartRiverside program may abandon its citywide wireless network.

August 27, 2013

Spectrum: Hacking for Car Safety

Also, a robot helps recycle demolition debris.

August 13, 2013

Photo of the Week - London Gigapixel Panorama

Printed at normal resolution, this panoramic photo of London would stretch more than 300 feet wide.

July 2, 2013

Can One City Profit from Innovation?

Other agencies want to buy Longboat Key, Fl.’s award-winning fire application, but can the city venture outside of its core business to sell its cloud-hosted software?

June 4, 2013

New App is Latest Evidence of Florida PD’s Aggressive Engagement Strategy

Boynton Beach, Fla., Police Department offers virtual chats with the chief, ride-alongs via Twitter, and now, an app created by a former police officer.

May 30, 2013

National Civic Hacking Event Takes Many Forms Locally

The federal government is opening up data sets and encouraging local innovators to harness their tech creativity this weekend for the public good.

May 15, 2013

Montana CIO Ron Baldwin Advances Strategic IT Vision

CIO Ron Baldwin comes to the role in Montana with decades of IT leadership experience, both inside and outside of government.

April 30, 2013

Portal Pride in Hawaii, Arkansas

New feature-rich, responsive websites provide evidence of the latest online trends taking hold in government.

April 26, 2013

Two-Way Citizen Engagement in Elk Grove, Calif.

A mobile app gives the city a cost-effective way to tackle service requests and distribute relevant information to residents.

April 19, 2013

Wired and Weird in Austin

A growing data portal translates to money saved and an increased ability to serve citizens in the eclectic Texas city, one of the recently announced Google Fiber cities.

April 12, 2013

Industry Q&A: How are E-Discovery Tools Making Sense of Big Data?

Whether for litigation, investigations or public records requests, government agencies are looking for easier ways to make sense of a growing number of data sources.

April 10, 2013

Charlotte, N.C., Automates Incident Logs

Replacing an end-of-life technology speeds reporting, simplifies monitoring and eases research of potential security incidents.

April 9, 2013

The Programming CIO Gets 'Radical'

Florida Department of State CIO Larry Aultman implements a drastic, six-month shift to the cloud for the state's beleaguered elections system.

April 5, 2013

What Government Should Know About 'Pass the Hash'

This new cybersecurity threat is making inroads in the public sector by leveraging the popularity of single sign-on -- but there are ways to mitigate your exposure.

April 2, 2013

5 Ways to Prepare for a Cyberattack

Cybersecurity expert offers insights on the typical public sector breach victim and advice to minimize the risk of an attack.

March 27, 2013

San Diego Airport Ascends to the Cloud

Airport Authority is one of eight organizations that announced its Office 365 migration at Microsoft’s U.S. Public Sector Summit.

March 27, 2013

Can Open Source Software Enhance Collaboration?

Post-9/11, common justice-related data standards let states use open source software to effectively collaborate across agencies.

March 22, 2013

Mobile County, Ala., Uses App to Supplement Radio Communications

“BeOn” app extends the reach of narrow band communications for public safety officials whose duties usually keep them off the front lines.

March 19, 2013

Asheville, N.C., Community Gets Behind Open Data

Community-driven open data movement sets its sights on National Day of Civic Hacking by planning a "Hack for Food" event.

March 15, 2013

Where’s My Tax Refund?

An array of free apps and online services help taxpayers organize tax information, track refunds, trim budgets and invest.

March 13, 2013

White House 'We the People' Site, Explained

A Yahoo News chat with a White House official explains how online petitions are helping citizens engage the Obama administration on issues they care about.

March 5, 2013

What Government Purchasing Reveals

New technology aggregates government purchasing information, offering insights that help agencies make better spending decisions.

February 27, 2013

Ted Smith -- 2013 GT Top 25 Winner

Director of the Department of Economic Growth and Innovation, Louisville, Kentucky

February 22, 2013

Police Use Pinterest to Combat Street Drug Proliferation

Kansas City Police, early adopters of the photo-rich Pinterest platform, use the tool to educate parents about street drugs they may not recognize.

February 21, 2013

Could Online Oscar Voting Lead to Online Public Elections?

The convenience-driven public banks online, and now Academy Award voting is taking place online -- is the U.S. ready to conduct public elections online?

January 31, 2013

Industry Q&A: Open Source in Government

Red Hat Public Sector Chief Technology Strategist Gunnar Hellekson talks about how open source is saving governments money and encouraging innovation.

January 23, 2013

White House Drums Up Support for National Hacking Event

30 cities across the country are planning events for the National Day of Civic Hacking in June.

January 22, 2013

Third-Party App Enhances Campus Security

Mobile options supplement physical security infrastructure at Toronto’s Ontario College of Art and Design.

January 18, 2013

Transparency: What to Consider Before Releasing Data to the Public

The Center for Technology in Government studies what makes a successful open data initiative, using examples in New York City and Edmonton, Alberta.

January 8, 2013

New Orleans Tech Community Wants to Wow Super Bowl Fans

A hackathon aims to develop the best ideas for enhancing the visitor experience at Super Bowl 47.

January 2, 2013

Catching Criminals on Pinterest?

The widely used, visually-oriented platform is helping social media-savvy law enforcement agencies drive up arrest rates.

December 17, 2012

Public Private Partnership Confronts Cybersecurity

The new National Security Solutions Center at Virginia Tech unites private industry and academia to combat threats waged via the Internet.

December 11, 2012

5 Tips for Montana’s Next CIO

Outgoing CIO Dick Clark recommends that his successor devote plenty of attention to these key policy areas.

December 11, 2012

Hawaii Embarks on a Tech Transformation

A transparent process and public support drive a technology overhaul 30 years in the making in the Aloha State.

December 10, 2012

Dick Clark Steps Down as Montana CIO

After seven years in office, Clark announces his retirement.

December 6, 2012

New York Invites Design Ideas for Payphones

City launches contest to modernize 11,000 public payphone sites, whose utility was proven during superstorm Sandy.

November 30, 2012

Pennsylvania to Outsource Data Centers

While not its first venture into outsourcing, the state has issued an RFP for outside help in managing its consolidated data centers.

November 29, 2012

Predictive Data Fuels Child Support Success

Pennsylvania program uses predictive algorithm to “score” non-custodial parents, impacting intervention activities and improving child support collection.

November 29, 2012

Big Data Takes on Chronic Disease

Louisville, Ky., launches a pilot to identify and treat asthma hotspots.

November 27, 2012

Temporary Tags Get Permanent, Electronically

Law enforcement in New Jersey benefits from an upgrade to a paper-based vehicle registration tag system that issues tags in real time.

November 20, 2012

What Does the Election Mean for Tech?

Public policy experts offer insights on how the recent “status quo” elections will impact technology policy.

November 13, 2012

Sandy Recovery Gets Tech Help

New software utilized by neighborhoods in New York and New Jersey matches needs with donations to help organize the chaos, post disaster.

November 9, 2012

Online Guide Supports Local Agriculture

Using a layered map of farms and markets, a Massachusetts program directs residents and visitors to the freshest local foods.

November 8, 2012

QR Codes Streamline Permitting in Roanoke, Va.

Building department adds mobile access to online permit center for contractors and customers.

November 5, 2012

Email Voting Option Extended to N.J. Sandy Victims

Experts warn that without a printout to confirm voter intent, email voting is the most insecure electronic voting method.

November 1, 2012

U.S. Roads and Bridges Are Getting Smarter

Experts make predictions on next-generation transportation infrastructure.

October 31, 2012

Indiana Nabs 'Most Improved' Digital State Title

Florida’s IT uncertainty leads to biggest drop since 2010 survey.

October 30, 2012

Nebraska Issues Handicap Placards Online

Doctors use new DMV system to simplify process for patients.

October 29, 2012

South Carolina Breach Compromises Millions of Records

The state's Department of Revenue reports that 3.6 million Social Security numbers were obtained by hackers.

October 25, 2012

Cybersafety Group Educates Madison, Wis., Community

Law enforcement shares knowledge and best practices on digital safety.

October 19, 2012

Best Practices Rise to the Top in Digital States Survey

States honored for tech leadership in eight categories.

October 16, 2012

Northern Border Patrol Agents Get High Tech

A 35-foot Whaler outfitted with radiation detection equipment, sonar gear and infrared scanners allows officials to stop smugglers, human traffickers and terrorists.

October 16, 2012

Charlotte, N.C., Digitizes Commercial Planning Process

New electronic review process slashes length of approval process and has all city plan reviewers working collaboratively.

October 15, 2012

San Francisco to Hire Chief Data Officer

New apps signal emergence of sustainable app development.

October 10, 2012

Web Tool Streamlines Oversize Vehicle Permitting

Texas program uses GIS to simplify routing and speed processing.

October 3, 2012

Data Sharing Fights Crime in the Desert

Mesa, Ariz., collaborates on a shared platform with in-state, out-of-state jurisdictions.

October 2, 2012

Ready AR Aims to Prepare Arkansans

New app serves as mobile extension of state’s emergency website.

October 1, 2012

2012 Digital States Survey: Utah, Michigan Stay at the Head of the Class

Eight A grades and two D grades are reflective of disparate views of technology.

September 27, 2012

Tech Staff Helps Louisiana Post-Isaac

West Virginia, California and others provide critical tech assistance for residents impacted by Hurricane Isaac.

September 13, 2012

APIs: 5 Government Success Stories

The best application programming interfaces are those that operate in the background without a user’s knowledge, says one expert.

September 12, 2012

Data Tool Helps Entrepreneurs ‘SizeUp’ the Competition

Small business intelligence informs decisions that impact the bottom line.

September 11, 2012

Cities Must Change Facebook Page Names, or Else

Officials explain how cities can comply, and how new rules help users.

September 10, 2012

Open Data, Hawaii-Style

Multi-faceted support for open data results in apps for tsunami siren upkeep and Honolulu information.

September 7, 2012

The Social Side of Energy Use

Clark County, Wash., makes reducing energy consumption a competition.

September 5, 2012

Will California Go ‘Cloud First’?

State leaders announce new cloud, GIS and procurement initiatives at industry conference.

August 28, 2012

3 Ways Tech Is Transforming Political Conventions

RNC and DNC 2012 aim to be safer, interactive and continuously connected.

August 27, 2012

Castle Rock, Colo., Picks Park Amenities With Citizen Voting Tool

Web-based tool gathers citizen feedback from the Web.

August 24, 2012

‘Give Us a Gig’ Helps Narrow Digital Divide in Gigabit City

Community efforts help Google fiber reach schools, libraries and public facilities in more Kansas City neighborhoods.

August 23, 2012

2012 Best of the Web Award Winners Announced

Top honors go to Alabama; Orange County, Fla.; and Louisville, Ky.

August 22, 2012

Montana Adds Mobile-Optimized Tax Payment Option

Department of Revenue leads state with release of payment app.

August 17, 2012

New York Voters Crash Online Registration System

Service impacts likely explained by deadline to register for state primary.

August 15, 2012

Being Neighbor.ly in Kansas City: Kickstarter for Local Government?

Crowdsourcing down payments improves odds for hard-to-fund civic projects.

August 10, 2012

AAA, Maine Motor Vehicle Bureau Adds Options to Renew

AAA offices now verify residency, offer vision tests for drivers.

August 9, 2012

Public Toilets and Open Data: A Love Story

Truly useful apps map the most universal public facility.

August 8, 2012

Arkansas Hiring Goes Digital

Improved applicant tracking system serves state agencies of all sizes.

August 3, 2012

Time Warp Character Drives Up Online DMV Renewals

Colorado officials cite reduced DMV office traffic and increased organ donor sign-ups.

August 1, 2012

4 Big Cities Launch Shared Data Platform

San Francisco, Chicago, Seattle and New York launch new open data community on federal Data.gov.

July 31, 2012

5 Olympic Apps to Download

Plan your viewing, research athletes and find your stunt double.

July 31, 2012

Apple Drops Google Maps, Inspires App Developers

Upcoming iOS 6 release fuels transit app development, via Kickstarter.

July 26, 2012

Google Unveils Plans for Fiberhoods

Three plans offered for Kansas City community to take advantage of 1 GB fiber network.

July 25, 2012

Grade DC Program Posts Modest Gains

Evaluation of government via social media yields improvements at department level.

July 16, 2012

Four Counties Take Top Honors in 2012-Digital-Counties-Survey

Winners include include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.

July 16, 2012

2012 Digital Counties Survey Winners Announced

The 2012 Digital Counties Survey winners include Charles County, Md.; Sussex County, N.J.; Dutchess County, N.Y.; and Fairfax County, Va.

July 11, 2012

Detroit Pulls Plug on 311 Call Center

Budget-driven decision sends inquiries to individual city departments.

July 3, 2012

Arlington County, Va., Collaborates on Yammer

Pilot program lures users to new tool that CIO calls “transformative.”

June 27, 2012

Mobile Field Reporting Comes to San Francisco Police

New class of cadets to pilot an app that aims to increase community presence by 40 percent.

June 26, 2012

Will Washington, D.C., Make the Grade?

Mayor Vincent Gray’s office is harnessing citizen feedback using social media analytics, and plans to assign grades to agencies.

June 19, 2012

Madison, Wis., Opens Up City Data

Civic-minded tech community drawing on a range of sources to create apps.

June 18, 2012

Kickstarter Fosters Love of Government

Public weighs in on favorite agencies that will become documentary film subjects.

June 13, 2012

U.S. Cities Don’t Bite on New Domain Extensions

New York City and Las Vegas are only U.S. cities to apply for new top-level domain extensions.

June 12, 2012

Cook County, Ill., Portal Unites Taxpayer Data

Treasurer’s office spearheads effort to launch one-stop shop for property tax information.

June 11, 2012

E-Signatures Save Vermont Time and Paper

Length of IT contract approval process slashed by three-fourths.

June 8, 2012

Texting Government: Narrowing the Digital Divide?

Code for America initiative broadens reach of traditional citizen engagement in Philadelphia.

June 7, 2012

Bumps in the Road for Kansas DMV Overhaul

Officials say the state’s massive vehicle title and registration update is finally close to full speed.

June 5, 2012

‘Open Tucson’ to Drive Better Decisions

First data sets expected online by the end of 2012.

June 1, 2012

Repo of Stockton, Calif.’s Would-Be City Hall May Oust IT Dept.

City remains hopeful it can retain tenancy, despite bank takeover.

June 1, 2012

‘Show Me State’ Recovers $300 Million in Tax Revenue

Missouri data warehouse unites taxpayer data to maximize yields for state coffers.

May 29, 2012

California Staffs Up to Retire Legacy Financial Systems

Fi$Cal promises integrated statewide view of accounting, budgeting and procurement.

May 25, 2012

Hawaii CIO Follows IT Inventory with 10-Year Plan

Draft IT transformation strategy out for public comment.

May 21, 2012

‘Anonymous’ Didn’t Take Down Our Site, Chicago Police Say

Hacker group claims it took city and police department websites offline in conjunction with NATO Summit in the Windy City.

May 18, 2012

Indiana Child-Care Tool Leverages Army Model

Other states might adopt the online resource that matches parents with appropriate facilities in two clicks.

May 15, 2012

Texas DMV Gets Major Tech Upgrade

New equipment, better connectivity position new agency for future Web-based functionality.

May 10, 2012

Louisiana App Helps Users ‘Geaux Vote’

The app was particularly useful for Louisiana’s primary election because redistricting brought significant changes statewide.

May 8, 2012

Colorado Eyes New CRM Model for Government

State CIO Kristin Russell and CTO Sherri Hammons are pursuing a “citizen engagement platform” that draws on private-sector innovation.

May 3, 2012

Mobile GIS Tools Ease Fire Response

Hoover, Ala., finds enterprisewide applications for consistent, layered mapping data.

May 2, 2012

CISPA Showdown Pits Security Against Privacy

Privacy advocates fear sharing confidential information will lead to abuse.

April 30, 2012

Joplin, Mo., Getting New Website Before Tornado Anniversary

Web developers rally in service of new site for tornado-ravaged city.

April 27, 2012

How to Make Your City Smarter

New report outlines path to more sustainable cities.

April 19, 2012

Data Standards Gain Ground in HHS Programs

Congress advances cause of interoperability to help curb fraud and abuse.

April 13, 2012

5 Tax Apps You Should Know About

Tax tools help taxpayers get organized and track refunds as the 2011 filing deadline arrives.

April 11, 2012

Pinterest for Government: A Recipe for Success?

Some agencies are now exploring the platform as one element of a social media strategy.

April 10, 2012

Utah Health Data Breach Blamed on Configuration Error

Eastern European hackers stole personal information for as many as one in four Utah residents.

April 9, 2012

Smart Screens Coming to NYC Phone Booths

City to offer free, multilingual access to neighborhood information via upgraded pay phone terminals.

April 6, 2012

5 Best Practices for Open Local Government

University of Utah students to ask all 273 of the state’s local governments to adopt these best practices.

April 5, 2012

Iowa Voter Data Portal Offers Real-Time View

Election Day information simplifies voting process and illuminates voter activity.

April 4, 2012

A Road Map Emerges for State Digital Preservation

Library of Congress aims to preserve government’s digital heritage.

April 2, 2012

Public Websites Earn Perfect Scores for Transparency

Financial data and lobbying disclosures add legitimacy to government openness efforts.

March 29, 2012

The ‘Year of Chaos’ for Health Insurance Exchanges

Are the Supreme Court’s deliberations derailing state efforts?

March 28, 2012

Will the ‘Dot-NYC’ Domain Start a Trend? Maybe Not

New York City is pursuing its own “dot-nyc” top-level domain extension, but other cities might not follow suit.

March 27, 2012

San Diego Gets Results from 24-Hour Hackathon

Developers leverage city and sponsor data to fuel new app ideas.

March 26, 2012

5 Ways to Thwart Copper Thieves

Public agencies employ many strategies and technologies to protect critical infrastructure.

March 23, 2012

Online Lottery Sales Target Web Generation

Illinois aims for 1 million new players with online Lotto and Mega Millions play.

March 22, 2012

Hacktivism Linked to 100 Million Compromised Records in 2011

But there’s scant evidence so far to substantiate security vulnerabilities in the cloud, according to a new analysis by Verizon.

March 21, 2012

New App Offers Emergency Alerts and Anonymity

The Manchester Police Department now uses a “hyper-local” geographic notification system to help keep citizens safe.

March 20, 2012

Has Broadband Adoption Leveled Off?

Study looks at flat growth in home broadband use two years after the National Broadband Plan was issued.