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Improving Service Delivery Through Enterprise Social Collaboration

Communication in government is critical. But commonly found silos can impede the free flow and availability of information, and this restrictive environment can lead to disjointed processes, sluggish workflows, miscommunica¬tions, and other inefficiencies. However, new social collaboration tools can help government fundamentally improve its internal and external communications. This thought leadership profile discusses how these cutting-edge collaboration tools can create a new dynamic that brings workers, citizens and their government together like never before.


Efficient Government: Building a Launching Pad for Digital Transformation

State and local governments are navigating a new industrial revolution, one that stems from a convergence of technologies that require a transformation of entire systems. Adding to the impact of this revolution is the astounding rate at which it is happening. Organizations need a modern IT infrastructure that allows them to dynamically respond and quickly deliver new products, services and information.

Creating a Workforce Environment that Accelerates Transformation

Download this paper to learn ways to ensure your workforce and workplace culture are prepared for change.

IT Modernization for Health and Human Services in an Era of Uncertainty

Research from the Center for Digital Government shows that among HHS agencies, top priorities for modernization include better data sharing, program integration and greater use of data analytics tools. An approach based on a hybrid enterprise cloud offers a promising path toward better performance and greater efficiency. Download this paper to learn more.

Intelligent Infrastructure Management: New Solutions for a Connected World

This white paper explores how forward-thinking organizations are leveraging automated data collection, analysis and reporting capabilities to make informed decisions about the repair and maintenance of, and investment in, these critical infrastructure assets.

Real-World Testing Ensures Real-World Performance for Rugged Devices

The increasingly mobile nature of technology enables computing devices to go out into the field with workers. And computing devices leaving the office face the same perils as their human counterparts. Like workers in the field, the technology needs to be tough enough to survive adverse conditions.

Reinventing Case Management

Download this paper to learn how the County of Los Angeles swapped its manual, resource-intensive HR appeals processes for a streamlined and efficient case management solution.

Gartner Top 4 Mobile Security Insights for CISOs

Over the past year, Gartner has provided important observations and guidance as to the shift in the mobile enterprise security market. Read the report for 4 key insights and recommendations to prepare for strategic conversations with the CEO and board.

Becoming America's Most Innovative City

The Oracle Service Cloud solution implemented by AST has helped San Jose expand civic engagement while accomplishing many other objectives toward their goal of becoming America’s most innovative city by 2020. Download this paper to learn more.

Why better procurement software matters in the public sector

Learn how public sector procurement has changed - and what that means for your procurement software. Read about the benefits of modern platforms, and the 5 key questions you need to ask when you’re considering what software makes the most sense for procurement.

Streamlining the Response to Public Records Requests

Fulfilling a public records request used to be a daunting task for La Plata County, Colo., where state law requires response within 72 business hours. With legal implications looming overhead, La Plata decided it was time to replace its antiquated approach to document management. Today, La Plata’s response process is largely automated within its Laserfiche enterprise content management system, and county employees and taxpayers are reaping the benefits. Download this case study to learn mo