Public-sector leaders are starting to think about how artificial intelligence might be able to help improve service delivery to citizens. At the Texas Digital Government Summit held in Austin last month, state CIO Todd Kimbriel underscored the need for government to be able to predict and, therefore plan for, citizen needs.
Government Technology editor Noelle Knell has more than 15 years of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.