In the two months since the California Report Card (CRC) project has been up and running, state government already is noticing results and taking action.
Lt. Governor Gavin Newsom, a co-developer of CRC alongside the CITRIS Data and Democracy Initiative at UC Berkley, is using feedback generated from the report card to help guide his political agenda. Specifically, he announced March 20 that he's making disaster preparedness a top priority based on feedback generated from the report card.
“Frankly, I didn’t see that coming at all, I don’t think any of us did,” Newsom told Government Technology, referencing the fact that disaster preparedness rose to the top of the report card as one of the public's key concerns. “It really underscored, from my perspective, a real opportunity to not only meet that concern and critique of sorts, which is, ‘What the hell is the state of California doing to assist municipalities robustly as well as citizens in disaster preparedness?’ [but also to] commit to a more robust dialogue with our emergency service directors, and with counties and cities and citizens directly in terms of disaster preparedness."
One of the things that surprised Newsom was that this issue was not geographically isolated, but rather “up and down the state, so many people expressed concern and so many people expressed frustration by their lack of understanding and appreciation, and also their legitimate concerns on the state’s inability to communicate directly to citizens what our disaster strategies and preparedness plans are,” Newsom said.
CRC launched on Jan. 28 as a means of providing a more structured environment to elicit feedback from California residents, but it also can take on feedback from those who live outside the state. It is a website, www.californiareportcard.com, that can be accessed via desktop and mobile platforms to allow people to assign a grade – “A+” through “F” – to rate the performance on how the state is handling key policy issues. It also allows users to suggest their own ideas and rate the submitted ideas of others.
The site launched with the following six policy areas, on which users were asked to provide grades:
There is a “range of different things people are bringing up,” Goldberg observed. “What we are looking for are the novel ideas that people are suggesting.”
On the government side, it helps better organize the feedback the public is providing. Rather than having to sift through a deluge of emails or postings to social media sites like Facebook or Twitter, the information is provided in a more digestible format.