In order to improve workflow, many government agencies are automating using enterprise content management (ECM) software. Citizens interact with government in a variety of ways, and ECM captures the documentation of those exchanges. By efficiently managing content, documentation can be routed to appropriate personnel for simultaneous review and expedited response.
ECM streamlines government processes to a point where staff can stop worrying about process, and devote more energy to constituent-focused service delivery. For more detail, see the infographic from GovLoop below (click to enlarge).
Image and infographic from GovLoop.