Customer Service

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News Features

Survey: 18M Americans Are Experiencing a Technology Problem Right Now
Survey indicates average person can waste up to 80 hours -- or equivalent of two weeks vacation per year -- trying to solve technology challenges.
Dutch e-Citizen Charter Promotes Citizen-Centered Government
Each requirement is formulated as a right of a citizen and a corresponding duty of government.
Union Supports Bill Requiring Call Center Workers to Disclose Their Location
Call Center Consumer's Right to Know Act.
Spunlogic Works With the State of Georgia to Develop Wi-Fi Stations At Visitor Centers
Spunlogic has partnered with the Georgia Department of Economic Development (GDEcD) to develop Wi-Fi stations at Georgia Visitor Centers throughout the state.
Dallas to Upgrade Emergency Center Systems
"The right telecommunications specialists, with the right skills, are always on the other end of the line when citizens need immediate help."
Minneapolis 3-1-1 Call Center Celebrates First Year of Successful Operation
Nearly 350,000 calls answered and resolved.
The Wait We Hate the Most: Survey Finds DMV Tops the List
As consumers driven to frustration, self-service is emerging as the new ''essential convenience.''
National Council on Disability Calls for Federal Legislation to Prohibit Telecommunications Discrimination for People With Disabilities
"These statutes are rapidly becoming outdated because the analog technologies upon which they were premised are being substituted with technologies that are digitally and Internet-based."
Bloomberg Praises New York City's 311 System
Forty million calls received.
Virginia Beach, Va., Launches Citizen Service Portal
"The close connection between VBgov.com, Online Assistance, and the 311 Center ensures that our citizens will get the answers and assistance they need in the way they are most comfortable"