Customer service is the leading trend in local government, as residents expect levels in their city or town to match what they get in the private sector. As such, 311 is typically a 24/7 proposition.
In a field focused on buses, subways and trains, the role of technology takes on growing importance for transit agencies and their customers.
Everybody understands how open data makes government more transparent. But the economic value is less clear.
Localities can achieve effective levels of public safety through the selective use of technology. But which technologies are having the biggest impact and why?
Sensors and analytics software are transforming urban centers. We look at the benefits and risks.
Almost no one likes the procurement process. Here are some ideas for changing it.
Baby boomers are retiring again. But after years of cuts and hiring freezes, the talent pipeline is dry. Local governments need new strategies for getting the job done.
For local governments drowning in data, analytics offers a way to make sense of it all.
Cities and counties use unified communications to build a new playing field for contact centers, mobile communication, computers and networks.
As policymakers grapple with gun violence, technology may
offer nonpartisan options for improvement.