White Papers

Running Clean and Lean: The New Disciplines of Ethics, Performance and Public Accountability through Case Management

This paper shows how a proactive case management approach helps an organization reduce risk and improve public trust.

Clouds Rolling In: The Forecast Calls for Increased Agility, Stability and Performance as Cloud Computing Comes to State and Local Government

This paper identifies approaches to implementing cloud computing and unique needs organizations may encounter.

Resolving Identity: The Importance of Who's Who and the Search for the Perfect Engine

This paper focuses on the concerns of providing security to the nation, as well as determining true identity.

White paper: Microsoft Single View Platform Overview: A Data Visualization Platform for Enterprise

Microsoft® Single View Platform (Microsoft SVP) provides a single view of information and data, enabling users to turn situational awareness into action. This data visualization platform can be agency-defined or program-defined, depending on government mission requirements and the kind of information users or an agency need to execute a mission. With Microsoft SVP, government agencies can increase stakeholders’ situational awareness through improved coordination and accuracy of timely information to meet agency mission requirements.

Improving Availability and Reducing Operating Costs For Your UC Environment

E-mail, phone, fax, instant messaging, web, and video conferencing. Integrating these many technologies can reduce costs and improve productivity.

Opportunity in Crisis: Consolidation, Collaboration & Cooperation in Local Government

As governments take up the challenge of providing more affordable service to citizens in tough economic times, it is quite possible that in many areas  the days of single, local jurisdiction standalone systems may be over. This white paper explores possible ways to harness consolidation and collaboration as an effective strategy to improving efficiency and service while lowering costs.

Getting the Best Value for Your IT Dollar in a Down Economy

Optimizing performance and increasing IT staff productivity are key to getting the best ROI. IT will be instrumental in driving down operational costs.

Storage Capacity Management for Oracle Databases

Plan for Oracle database growth. Learn how good capacity management offers reduced risk, increased efficiency and cost effectiveness.

Boosting Database Performance in a Virtualized Environment

Improve database performance up to 440% simply by adjusting infrastructure default settings in the virtualized technology stack.

Ensure Your Virtualization Initiatives Support Applications & End Users

According to Gartner, “virtualization is the highest-impact issue changing infrastructure and operations through 2012.”

Application Management: How to Do More with Less

Lower operational costs while improving customer satisfaction, employee productivity and service levels.

A Simplified Approach to Identity and Access Management

This paper explains the access and identity challenges that arise in modern heterogeneous environments.

2008 Identity Management Government Survey

Survey results reveal about 35% of government IT professionals project that they will be compliant with government mandates within the next two years.

Video & Compression over Broadband for Wireless Broadband Network Engineers

This paper walks through the entire process of digital video transmission - beginning with collecting raw video from a digital video camera, subsampling and compressing the data, and encapsulating the data in the many “packages” necessary.

Government 2.0: Building Communities with Web 2.0 and Social Networking

The jury is still out on Web 2.0, with as many jurisdictions exploring its possibilities in creating new avenues for interaction and shared communication, as those that see it as pure media hype. Over the last few months, our CIO Task Force has taken a hard examination at this highly-debated issue, and its evolving strategic role in enhancing existing relationship with citizens and meeting expectations of future Millennial public servants.

This strategy paper offers practical insight and a comprehensive preparedness checklist to help you assess the advantages, risks and requisite infrastructure in order to go Web 2.0

 

Meet Up and Mash-Up: New Collaboration Rooted in American Values

The determined shift to service-oriented architectures (SOA) in many jurisdictions has been leading to a
fuller range of possibilities that are probably not yet included in most government's strategic IT plan. Governments are increasingly well positioned to exploit these opportunities.

Simple.gov: Government is not simple, but it should be.

The future is simple. Not simplistic or simple-minded but sophisticated, elegant and straightforward. Simple.gov is doing for government what the iPod has done for personal music devices. And its time has come because it is the best way forward during a time of unprecedented change.

Getting Back Online by Going Off the Beaten Path: Protecting Your Information Assets

In a complex world characterized by natural and manmade disasters, service interruptions are inevitable. Proper preparation is both the government's and the public's insurance policy, redeemed when disasters strike. State and local governments have much to learn from the discipline of continuity of operations planning in the public and private sector while preparing for the next inevitable disaster.

Hit Any Key Except Send or Delete: E-mail Security and Availability in the Age of Digital Records

In the advent of a cyber-security threat, the volume of e-mail balloons. Government ought to be aware that there are products and tools that address threats and manage the e-mail lifecycle from the gateway to the vault, from creation to permanent retention or ultimate deletion of a record.

Something in the Air: Government on the Go through Community-wide Wireless

With the dizzying pace of new generations of digital mobile technologies, it is easy to forget where we started. Wireless technologies can bring governments to constituents; closer to the places where real work happens.