El Paso, Texas, Speeds Service by Automating Processes and Connecting with Citizens Online

Paper-driven processes, siloed departmental data and outdated legacy systems were dragging down performance, efficiency and customer service levels across all City departments, including Planning and Inspections, Fire, Environmental Services. With the Civic Platform, the City has traded the chaos of managing six or seven types of databases for one centralized system that can be easily configured by individual departments to meet their unique needs.