San Antonio Water Becomes More Customer-Centric
Hear how the San Antonio Water System transforms customer experience.
November 7, 2017
Today’s citizens expect more from public utilities. Consumers are accustomed to high levels of convenience and personalization in their transactions with online retailers and other commercial businesses. They want the same from their providers of water, electricity and other essential services. To meet the demand, the San Antonio Water System offers new ways for citizens to interact with the organization and is launching an initiative to proactively identify customer needs, according to Sree Pulapaka, CIO for the utility, which provides water and sewer service to more than 1.8 million San Antonio residents. He talks about how his agency is transforming customer experience in this interview from the Special Districts Summit Southwest in Houston.