Hogan said some successful partnerships have helped roll out some of these innovative applications, including e-Michigan and the Family Independence Agency under CIO Mike Scieszka; and the long-term care initiative with the Department of Community Health.
Doors to Arizona
Arizona ranked first in social services and second in law enforcement and the courts. According to Susan Patrick, strategic communications manager of the Government Information Technology Agency (GITA), one advantage Arizona enjoys is that government turnover stays in the state. Even though Arizona has had four CIOs since Patrick joined GITA in 1999, each had a good background in state government and brought expertise to the table.
In social services, said Patrick, the state also took a "no wrong door" approach by integrating databases. "When a citizen walks into a state agency, the citizen or the worker will be able to pull up their eligibility for all of those services - We looked at the forms, databases, the 'not-fun' part of it," she said. "But you have to go through that part of the process."
The state also installed electronic fingerprinting for eligibility screening in each social service office. "You eliminate fraud and you can improve the services for the people that are eligible."
David Nims, of the Virginia Department of Technology Planning, said the state is dealing with budgets by evaluating results and responding accordingly. "Virginia Results is a performance management system for every state agency," he said. "The whole notion of performance measurements gives us the opportunity to look at what we're doing and try to do it better."
Nims also said that within Health and Human Services, CIOs banded together to form a collaborative advisory group, the Council on Technology Services
Christopher Doss, executive director of the Virginia Information Providers' Network Authority, said the Virginia Employment Commission has been working on elevating the sophistication of its Internet job bank. And state agencies implemented kiosk information services and videoconferencing in coordination with local governments.
Nims also revealed that the state is participating in a multi-state, online interactive job-seeking system called Mid-Atlantic Career Connect (MACC). "It will bring together programs like welfare to work, the Workforce Investment Act and provide more opportunities to do things online," he said. The pilot, to run in July, will include several nearby states.
And there's more to come. Harry Sutton, the director of the Information Systems Department for Social Services, said the department has been implementing best practices using industry standards and overhauling internal structure and technology. "The overhaul is taking place right now, and there's no such thing as 'business as usual.'"
Continuing its hold first-place success for the second consecutive year, Colorado has many reasons it's at the top of the law enforcement/courts category.
The Colorado Integrated Criminal Justice Information System (CICJIS), has been cited as a model for information sharing of the type now much in demand for homeland security. According to Daniel Sullivan, the state's enterprise technology strategist, there are similar initiatives in other departments, particularly in the human services area. "Gov. Owens recognized the value of a central IT policy shop," said Sullivan. "We have a team of half a dozen folks focusing on the enterprise. It's