April 15 is a day like none other in America. But this year filing taxes became easier than ever as states offered new online tax-filing services for citizens and businesses. Granted, online services did not necessarily create happy taxpayers. But it did keep millions of them from standing in long lines.
Part two of the Digital State Survey conducted by the Center for Digital Government, the knowledge-management and research division of e.Republic, in partnership with the nonprofit Progress & Freedom Foundation (PFF), records the nations transition from arduous, paper-based processes to streamlined electronic practices. The survey examined two areas: revenue/taxation (sponsored by govOne Solutions) and electronic commerce/business regulation.