will soon succeed in designating ITIL as the international standard. "It is currently being fast-tracked. It is projected to be ratified, if things go well, sometime in 2006. In addition, we're working on ITIL 3.0, doing an update to the library for the 2006 time frame."

While still in its infancy in the United States, ITIL is heralded by its champions as the only way for IT to survive. With fewer than 1,000 Americans certified ITIL masters, it has a long way to go before it becomes widely accepted.

ITIL is almost certain to become the method for operating IT in the future. Aside from the books, ITIL is free, it's scalable, it saves money and it's interpretive. For those reasons, every organization -- both public and private -- should be clamoring to understand the best practices of ITIL.

Perhaps the most compelling reason for ITIL is the simplest. As Roy said, "ITIL is the most uncommon thing in IT: It is common sense."

Chad Vander Veen  | 

Chad Vander Veen is the former editor of FutureStructure.