Government Technology

Arkansas Implements Web Enrollment System


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September 23, 2003 By

LITTLE ROCK, Ark. -- The Arkansas Employee Benefits Division (EBD) has announced that it is using software to enroll or change the healthcare benefit plans of its more than 160,000 active and retired state and school members and their dependents via the Internet. The system used to be scattered among various state agencies and school districts.

In addition to open enrollment on the Internet, Arkansas uses the system for basic benefit administration, eligibility tracking, premium billing and collections. Claims processing functions, repricing and reconciliation will be added in the near future.

Arkansas EBD supports 142 agencies, 310 school districts and five retirement groups. EBD manages varying plan types for state and school employees. Plan types include preferred provider organizations, point of service, health maintenance organizations, behavioral health, pharmacy, COBRA, life and many voluntary products including vision, dental and catastrophic coverage.

The Web-based system by Physmark is compatible with all Health Insurance Portability and Accountability Act (HIPAA) transmission requirements and privacy regulations, while the state retains complete control over its data. Web access from the database is immediate, with no need to create new Internet access programs.

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