Government Technology

Big City iPhone App Comes to Small-Town America


February 24, 2010 By

The days of standing in line at city hall or waiting on hold to make a service request is shifting with the advent of technologies that give citizens easier access to their municipalities.

The Citizen Request Tracker (CRT) application for the iPhone and iPod Touch will give more than 580 cities and counties nationwide the same conveniences those in metropolitan areas like Boston and New York City enjoy. CivicPlus, which provides custom Web sites for these communities, announced Wednesday the release of the CRT application to those already using its CRT system, with hopes of increasing citizen involvement.

"We're bringing an unprecedented level of citizen engagement to small and medium-sized municipalities," CivicPlus CEO Ward Morgan said in a press release. "This application provides a citizen-centric mobile platform that facilitates 24/7 interaction between constituents and their government -- and we're doing it at no additional cost to our clients."

For non-emergency issues, citizens can access the app, add a description of the issue and a photo if needed, then send it to their municipality's CRT system. Using the phones' GPS technologies, the app automatically pinpoints the location, which will hopefully improve response time, the press release said.

The CRT has been used via the Internet for several years by various cities and counties, but the iPhone and iPod Touch app will expand the methods by which citizens can submit requests.


View Full Story

You may use or reference this story with attribution and a link to
http://www.govtech.com/e-government/Big-City-iPhone-App-Comes-to.html


| More

Comments


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

GovTech Papers and Case Studies View Library


Sponsored Links



Phone RSS

Government Best Practices

» A New Model for Human Resources
» Abandoning the High Cost of Enterprise Content Management



Government Technology
Public CIO
Emergency Management
Digital Communities