Best of the Web logo Best of the Web logo Center for Digital Government

Boston's website also features mobile applications for alerting citizens before street cleanings occur so that they have a chance to move their cars before getting towed. Another mobile application enables them to submit service requests, like pothole repairs, and notifies them when requests have been executed. And the site's new Citizens Connect feature aggregates more than 300 citizen transactions in a central spot, for which the city's Web team labeled each service with self-explanatory language, rather than government jargon.

"Good use of Web 2.0 tools," a judge wrote about Boston. "The site offers the ability for users to translate the site in multiple languages and return back to English if necessary."

Chesterfield County, Va., won the top county spot. County staff believes the site's primary improvement is its clean new layout, said Robert Freeland, manager of digital government for the county. The previous website design was "sort of like the old tacky lights tour," he said.

"The unique presentation layer offers an intuitive user interface," wrote a judge about Chesterfield County. "Good use of graphics, easy consistent navigation."

State Portal Category:

1st Place: California

2nd Place: Arkansas

3rd Place: Alabama

4th Place: Maine

5th Place: Kentucky

For the next five winners, go to the Center for Digital Government website

City Portal Category:

1st Place: Boston

2nd Place: Louisville Metro Government, Ky.

3rd Place: Fort Collins, Colo.

4th Place: Castle Rock, Colo.

5th Place: Coralville, Iowa

For the next five winners, go to the Center for Digital Government website

County Portal Category:

1st Place: Chesterfield County, Va.

2nd Place: Pinellas County, Fla.

3rd Place: Oakland County, Mich.

4th Place: Maui County, Hawaii

5th Place: Park County, Colo.

For the next five winners, go to the Center for Digital Government website

Andy Opsahl  |  Features Editor