CDI regulates the largest insurance market in the U.S. with over $118 billion in direct premiums written in the state. The objective of the Telecommunications Infrastructure Replacement Project (TIRP) was to replace the existing telecommunications (telephony) infrastructure. The current PBX system was at the end of its useful life, and the CDI needed a system that combined voice and data over the same converged network -- hence the migration toward VoIP.
In addition to the benefits gained from increasing staff productivity and service levels to insurance consumers and agents, the cost savings of the TIRP are significant. The estimated cost savings in long distance calling within the CDI is $80,000 annually. Cost avoidance of the lease payments on the Los Angeles call center system add up to $111,000 annually.