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Cities, Counties Talk Electronic Government

Nearly 75 percent of cities and counties responding to the International City/County Management Association's 2002 Electronic Government Survey have a Web site.

WASHINGTON, D.C. -- The results are in from the 2002 Electronic Government Survey by the International City/County Management Association (ICMA), which sent surveys to more than 7,800 municipalities and counties.

More than 4,100 cities and counties responded to the survey, which covered e-government services, financing, and management; online procurement; geographic information systems (GIS); and use of intranets.

The survey found that nearly 26 percent of the cities and counties responding to the Web site don't have a Web site. Of those cities and counties without a Web site, 40 percent said they have no plans to create a Web site in the next year.

According to the survey results, the responsibility for day-to-day management of the city or county Web site falls most often to either the city or county manager/administrator (23.4 percent) or dedicated IT department (26 percent).

Other highlights of the survey include:

- 11 percent of local governments responding to the survey said they have removed information from their Web sites for security reasons;

- 63 percent of local governments use GIS;

- 65 percent of local governments outsource hosting of their Web site;

- 71 percent report online communication functionality for citizens to interact with elected and appointed officials;

- 31 percent of responding jurisdictions offer online requests for services, such as pothole repair;

- 27 percent of local governments use an intranet to provide online training; and

- Though only 5 percent offer online payment of utility bills, 51 percent said they plan to offer the service.

The International City/County Management Association