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Internet-Based Training for Help-Desk Professionals

Help Desk Institute's eUniversity provides IT support staff with online development, training and certification programs.

COLORADO SPRINGS, Colo. -- To make training and certification faster, more convenient and less expensive than traditional training classes, the Help Desk Institute (HDI) has launched eUniversity, where IT professionals can access online development, training and certification programs.

eUniversity features streaming instruction and downloadable course materials that are engineered to ease training for IT help desk and support personnel. "With the launch of HDI's eUniversity we are furthering HDI's commitment to the professional development of its members and the IT, help desk and customer support industry as a whole," said Fiona Henderson, director of certification and training.

HDI is the world's largest industry association for help-desk and IT support professionals.