Government Technology

New York City Enables Pictures, Video on 911 and 311 Calls


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September 10, 2008 By

Photo: New York City fire emergency

New York City Mayor Michael R. Bloomberg, Police Commissioner Raymond W. Kelly, DoITT Commissioner Paul J. Cosgrave and Criminal Justice Coordinator John Feinblatt today announced that, fulfilling a promise the mayor made in his state of the city address, callers to 911 and 311 are now able to send photos or video to assist in crime fighting and report quality of life complaints.

Callers to 911 will be able to send photos or video from a cell phone or computer to the NYPD's Real Time Crime Center, where relevant images may be used to assist in crime fighting or in responding to other emergencies. The public will be able to send pictures and videos from computers and Web-enabled cell phones and PDAs to accompany certain 311 quality of life complaints. The New York City Police Department receives approximately 11 million 911 calls annually and the 311 Customer Service Center receives approximately 15 million calls each year.

"I built a business on the idea that we could improve companies' performance by delivering better information instantaneously, and I've tried to bring that same philosophy to government," said Bloomberg. "By upgrading 911 and 311 to accept photos and video, we are bringing government accountability -- and crime-fighting -- to a whole new level. If your cell phone is equipped with a camera -- and many are these days -- you might be able to get a picture of something that will help the police solve a crime."

"When it comes to crime fighting, a picture is worth more than a thousand words," said Kelly. "This is just one more tool to help the public help the police in our powerful partnership."


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