Spirit Telecom will serve as the primary provider and BellSouth as the subcontractor to deliver the new network. The MPLS technology will provide a more economical and reliable network, while allowing multiple access options from any location within the state.
MPLS technology enables traffic engineering and enhanced performance of IP transport, while simultaneously facilitating quality of service. This IP transport technology allows customers to communicate with enhanced voice, data and video solutions over a common network platform.
Other services that are part of the contract include a customized website for the State. The site serves as an online portal, allowing users of the MPLS network to access an automated system for billing, ordering, provisioning, service level management and trouble reporting.
Reprinted from South Carolina's CIO Customer Service Newsletter.
