The Social Help Desk Revolution (Infographic)
One out of every 5 minutes online is spent on a social network. How can governments use that to improve customer service?
Customer service isn't just important in the private sector -- governments must also keep their constituents happy. And with the size and reach of social media, offering customer service through that channel "lets you respond in real-time to meet the evolving customer definition of 'now,'" according to the following infographic from Salesforce Desk, could be worthwhile in meeting your citizens' customer service needs.
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