The OneStop System eliminates a lot of the run around that can tie up resources for both government and small business owners, said Sawyer. "Over time there will be tremendous cost savings for agencies that touch small businesses."

The state hopes to see at least half of new business registrations completed via OneStop by next year. All that's required to use the system is Internet access. And if business owners don't have all the information to complete their registration, they can save what they've completed and come back later to finish.

The OneStop Business Registration System's launch coincided with the introduction of a new state business portal. "We learned that business users need access to different online services than citizens, and it made sense to design a separate portal specifically for the private sector," said Oveson.

The new business portal features more than 30 interactive services, including a Uniform Commercial Code search and filing, annual business registration renewal and a business entity search. The business portal also provides a commerce-specific search engine, news content and navigation that focuses on key processes during the lifecycle of a business.

Something to Build On

In the long run, Oveson and Sherwood believe success of the OneStop system will springboard the state into additional e-commerce applications.

Utah raised the bar on citizen service, Oveson said. It has also raised citizen' expectations. "Someone interacting with the state really doesn't care whether it's the Revenue Department or the Commerce Department they have to deal with; they just want to take care of the transaction." OneStop allows citizens to seamlessly transact with multiple departments without knowing what department they're dealing with, he said. "That raises the bar significantly for the state in terms of meeting that type of expectation from the public."

Sherwood believes OneStop has given the state a valuable opportunity to not only build something of value, but learn something in the process.

"It's not so much about the technology created, it's more about the sociology created," he said. "It's getting the process right, getting the leadership right, getting the culture right. OneStop is a good way for us to learn how to do that, and then replicate it in future projects."

Justine Brown  |  Contributing Writer