Utah's official Web site has earned top honors in the Government Customer Support Excellence Awards for the second straight year.
Presented by the Government Contact Center Community of Practice, the awards spotlight the very best in government customer service in four categories: Teamwork, Technical Excellence, Customer Focus, and Overall Excellence. The judge's panel consists of three to four representatives from government and one from industry, and the judges individually screen all the nominations and then convene first to select finalists and then winners.
This year, the Utah.gov Web site itself took home the top prize in the Technical Excellence Category.
"We are very pleased to receive this recognition," said Stephen Fletcher, Chief Information Officer for the state of Utah. "In the final judging, Utah.gov was the only state Web site to receive a Government Customer Service Excellence Award, and we are particularly honored by Utah's selection. We will continue our efforts to provide services that enable government to operate more efficiently."
"2006 marks our fifth annual awards," remarked Daryl L. Covey of the Government Contact Center Community of Practice. "This year, we felt no site demonstrated technical excellence more than Utah's. By creating a portal, or doorway, around the labyrinth of government, Utah.gov has put a myriad of information and services at users' fingertips."
The portal is a collaborative effort between the state of Utah and Utah Interactive, LLC. It was built and is marketed, operated, and maintained by Utah Interactive, a Salt Lake City-based wholly owned subsidiary of eGovernment firm NIC.