What’s Next?

Public- and private-sector experts predict top trends for 2011

The Hybrid Cloud

A potential business model that could develop in 2011 is the creation of a hybrid cloud where the private sector operates a cloud within the government’s infrastructure. This hybrid model would assist government in limiting concerns such as security. We believe this model to be sustainable and are preparing to provide cloud technologies to numerous governments in Michigan within the next 12 months. My prediction is that the private sector will partner with government in 2011 to create the necessary offerings to make the cloud a beneficial reality for us all.

Phil Bertolini, CIO, Oakland County, Mich.

Next-Gen Communications

Public safety agencies countrywide are rallying toward early stage deployments of 4G long term evolution (LTE) mobile broadband networks. The alignment and timing coinciding with commercial LTE networks will offer a great step forward in the introduction and cooperation of public and private networks. The next generation of public safety communications systems will have the opportunity to supplement their critical voice and data services with enhanced multimedia applications.

Paul Steinberg, CTO, Motorola Solutions

Right App + Right Worker

2011 will be the “year of the device,” including notebook and tablet PCs, and smartphones. It’s a myth that government workers won’t be using these devices. What I see among our customers is a desire to focus less on which device a worker is using and more on providing a strong enterprise system behind each worker, allowing all staff to access what they need in a streamlined, manageable way. That means we’ll see more tailoring of apps for specific roles.  The immediate future will be about getting the right information via the right device into the hands of the right worker.

Maury Blackman, president and CEO, Accela Inc.  

Patient-Centric Care

We must implement new technologies that enable better prevention, improved self-care and quality chronic disease management. We have the opportunity to connect people and information in new ways that put patients’ wellness at the center, while also scaling to the increasing population of people in need of health care. It’s time to move beyond the hospital-centric model of health care and start using technology to create home- and community-based health-care environments.

Louis Burns, vice president and general manager, Intel Digital Health Group

Controlling Technology Cost

The rising cost of power and resources coupled with desire to consolidate data centers will accelerate interest in virtualization, cloud computing and a closer examination of the cost of operating IT equipment. The growth of cyber-security and social networking will be fueled by a combination of ever-increasing bandwidth and a desire to do more with mobile computing. The need for timely, accurate information to make informed decisions will fuel an increase in intelligence, surveillance and reconnaissance technologies to benefit all sectors of society — ­from national defense to disease control, to more accurate weather prediction.

Greg Hanson, chief operating officer, Criterion Systems, and former CIO of the U.S. Senate

Building Tomorrow’s Workplace

We have taken our fair share of budget cuts but are still expected to deliver on ever-increasing demands — truly doing more with less. To address this issue, we are putting into effect a radical set of cultural, process and organizational changes designed to create the work environment of the future. Once in place, we expect a significant increase in employee productivity, collaboration and morale that will lead directly to our ability to provide our customers — residents and government agencies alike — with more exciting and effective products and services.

Bryan Sivak, CTO, Washington, D.C.

More Biometrics

The use of biometrics will increase in the public sector. Citizens are becoming more comfortable with allowing collection of private data, but they will demand better protection. Government must respond by offering multifactor authentication capabilities and encryption technologies.

Patricia Titus, global chief information security officer, Unisys


 Menu Planning

Our challenge is going to be to make sure people understand our service management philosophy. We want to be an online, shopping-cart-type of experience where people can come to a simple menu and see what services we provide, they can see what services they’re consuming and how much they’re paying for them.

Anand Dubey, director, Alaska Enterprise Technology Services

An Open Future

Regardless of vendor, the future trend is away from proprietary hardware and software — and moving toward open-ended systems and data that allow government agencies to control their destinies. This future flexibility will allow for a deeper integration across departments (for example, emergency services) and will no longer be contingent upon types of equipment used or data retention policies.

Michael J. Bostic, West Coast director of civil communications, Raytheon Network Centric Systems

Digging Out of Recession

From a challenge perspective it will be a difficult year because we’re not quite dug out of that recessionary period, though Arkansas has fared better than much of the nation. At the same time, we’ve got to be able to deliver more and more services while keeping our budgets tight. I think the challenge for everyone will be how do we move forward and still stay cost-effective? How do we make sure we’re surviving with the economy the way it is? We need to get out there and help get our economy back in shape, keep America at work and try to bring jobs into Arkansas.

Claire Bailey, CTO, Arkansas

Consolidation Continues

IT infrastructure consolidation/optimization will be the biggest trend as governments seek to reduce costs by consolidating data centers and eliminating duplicative applications and services. Cloud computing will see substantial uptake as government organizations explore its potential business benefit and begin to migrate a wide range of applications and services to the cloud.

Thom Rubel, vice president, IDC Government Insights

Cutting Red Tape

We’re very excited about creating a business one-stop and automating the licensing system for all the boards and commissions in the state. When we look at our processes, and many times it’s not so much automating a bad process but looking at a process and understanding if we could be doing this better. Some of that might be statutory, some that might be a culture change. But we’re looking at this process for fees and registration as an opportunity to reduce the regulatory burden in Arizona.

Chad Kirkpatrick, CIO, Arizona


Cash-Flow is King

If I were still in the private sector, we would be spending on infrastructure and building the baselines for newer product and service offerings and delivery improvements — the cost of capital and buying conditions for those with the cash has never been better to swiftly move ahead of any competitors. But here, cash flow is king and there is very little of it. Efficiencies and maintaining a safe and constant course are major efforts.

Our greatest challenge going forward is to change our baseline of data and information management to one that’s consolidated, shared and standardized for those elements that would lend themselves to it. Without movement in this direction — reusable and modular — more rapid to market and less costly applications are not possible, and our service provision to the business and citizens who depend on us remains disconnected.

Phil Baughn, CIO, Kentucky

Serving Struggling Citizens

I think it’s really focused on opportunities. We’ve implemented an infrastructure that will enable us to deliver more cloud services, and I think that will enable us to give new productivity tools to our work force. We’re going to have challenges in terms of social services to unemployed citizens. We’re going to continue to focus on those issues that will impact the part of our citizenry that is struggling.

David Fletcher, CTO, Utah

Multistate Collaboration

We believe state and local agencies will invest in a statewide shared services model where agencies can implement virtualization to benefit from a centralized, hosted IT function — and in a few years, agencies will be able to share costs across multiple states. With more than 20 or 30 different agencies across any given state, the ability to dynamically allocate resources to support peak data demands that differ from agency to agency will keep costs down.

Sean Rhody, CTO, Capgemini Government Solutions

 Measuring Resiliency

2011 will be the year that government agencies and contractors begin to scientifically measure resiliency: recognized as the optimal performance, security and stability of a network or data center infrastructure. A mantra will erupt calling for continuous resiliency measurement because it’s critical if government agencies and contractors are to harden their network and data center to withstand a high-stress application load and cyber-attacks.

Des Wilson, CEO, BreakingPoint Systems