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NYC Unveils Citywide Performance Reporting System



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Feb 14, 2008, News Report

Mayor Michael R. Bloomberg today unveiled the New York Citywide Performance Reporting (CPR) system, which he announced in the State of the City, a performance measurement tool that will help make the workings of government transparent to all citizens and ensure that City agencies are accountable for their performance. Each year, the Mayor's Management Report (MMR) offers indicators from city agencies to gauge performance. This new technology will make 300 of those indicators available to the public online, plus an additional 200 indicators that are integral to the quality of life of all New Yorkers and which will be updated monthly.

"When we introduced 311, we streamlined and centralized information for New Yorkers like never before, and now we're doing it again," said Mayor Bloomberg. "CPR provides anyone -- government officials, reporters and most importantly everyday New Yorkers, with a wealth of regularly updated information on city government."

"CPR is the culmination of more than two years of work coordinated by the Office of Operations, and involving more than 40 City agencies," said Jeff Kay, Director of the Mayor's Office of Operations. "CPR will let us use City data to identify problem areas and improve service delivery. It is another step in improving transparency and customer service for New Yorkers."

CPR uses a uniform, standardized reporting format across all agencies and all data types, and provides a single point of access for all users. Most notably, it aggregates data across agency into "citywide themes," which represent groups of related services such as infrastructure, education, or public safety. The system also provides easy downloading to help users analyze and present system data. It will increase accountability by making it easier to monitor agency performance for the most important "outcome" measures - those directly reflecting how citizens' lives are affected by government. CPR includes 500 hundred "critical" outcome measures. More than 200 of these critical measures are being reported for the first time.

CPR is trend-based, not target-based. It compares current performance to performance during the same time last year providing a short-term performance trend or "snapshot", intended to be used for real-time decision-making. It quickly highlights performance that is trending in a negative direction, providing early warning for areas that need attention through the use of color coding. Through the City's Web site, CPR will offer: graphical representation of performance, including pie charts to make performance trends easy to identify; drill-down capability, allowing users to review comparative trends for up to a five year period; monthly, quarterly or annual updates of each critical measure -- depending on how often the statistic is produced. CPR will be updated monthly with the most current measurements available for each performance indicator.


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