When you think about it, we spend most of our days communicating with one another in a variety of modes. Email dominates many aspects of our work in emergency management, and verbal communications skills are also critical.
I highly recommend you take 30 minutes and watch this Disaster Zone TV program on effective communications. You will come away with a number of tips on how you can improve your listening, speaking and writing skills that you can apply immediately in your workday.
Watch it! You won't be disappointed that you did.