The Center for Regional Disaster Resilience (CRDR) recorded a webinar on the steps necessary to establish a drone program. You can watch/listen to the program at: Micro-Aviation (Drone) Webinar.
This webinar also has the latest information on new Federal Aviation Administration (FAA) legislation that was just passed. I think you will find both topics of great interest.
And, bonus item: If you would like to hear more from Charlton Evans, one of our speakers, on drone operations, watch this Disaster Zone Television Program Using Drones in Emergency Management.