Preparedness

Cal OES Guidelines and Standards Should Help with Mass Alerting

The new guidelines required by the state and developed by the California Governor’s Office of Emergency Services offer best practices for emergency alerting and evacuation during disasters such as wildfires like the Camp Fire.

by Jim McKay / November 30, 2018
Medical personnel evacuate patients as the Feather River Hospital burns while the Camp Fire rages through Paradise, Calif., on Thursday, Nov. 8, 2018. Tens of thousands of people fled a fast-moving wildfire Thursday in Northern California, some clutching babies and pets as they abandoned vehicles and struck out on foot ahead of the flames that forced the evacuation of an entire town. AP/Noah Berger

The decision by the California town, Paradise, not to undergo a full-scale evacuation was a difficult one that will be reviewed for months or years. The decision by Sonoma County officials last year not to send an alert during the devastating fires there was followed by much debate.

In the future, decisions made about when to alert, whom to alert and how may be made easier by a set of guidelines developed by the Governor’s Office of Emergency Services (Cal OES).

A bill, SB 833, signed into law last year, tasked Cal OES with drafting definitive guidelines on mass alerting and evacuation and those guidelines have been developed. The report is being turned over to an advisory board for full adoption, according to Mitch Medigovich, deputy director of logistics management of Cal OES.

Cal OES worked with stakeholders at the city and county level to identify best practices and develop some guidelines and standards with the knowledge that some flexibility will need to be incorporated for localities, depending on the local environment.

“The intent is to have a fairly comprehensive guide, to have roles and responsibilities, templating for calls and the action that’s going to go on,” Medigovich said. “It’s going to focus on a whole series of guidelines to help those that haven’t thought through this or haven’t used their systems much.”

As Medigovich noted, a disaster like the Paradise Camp Fire can happen quickly and require quick thinking and action. Having templates and guidelines for what to do in certain situations gives emergency management and public safety officials a head start on how to take action.

“Inevitably the time you are going to need to make that emergency alert is going to be at 2 a.m. on a Sunday,” he said. “So, the prepackaged messaging and knowing who’s cleared to release and who has the ability to do it really has to be well-established and thought through, so you can get the right message out in a timely manner.”

The report explains how to take advantage of the Integrated Public Alert and Warning System (IPAWS), Wireless Emergency Alerts (WEA), how and when to use geo-fencing, etc. “This breaks down and explains how you would use your broadcasters on the emergency alert side of that versus Wireless Emergency Alert messaging,” Medigovich said.

There is discussion of “reverse 911” systems and other tools in the proverbial tool box, including using sirens and going door to door. Medigovich said there are many technological tools to use and users need to realize that those are constantly being updated so that if one didn’t work as needed at one time, it may have been updated to be more effective.

“We saw that with geo-fencing,” he said. “People said, ‘Well, that tool doesn’t allow me to do what I want to do.’ And you say well, yeah, it has certain limitations, but it continues to get better and people may have had outdated information in the past.”

Often, the first time a jurisdiction is forced to use mass alerting becomes a learning experience and sometimes a painful one. But establishing a good program with good training and best practice usage can help.

An example is Lake County in California, which was hit by wildfires in 2015 and struggled with alerting. When faced with more fires in 2017, the process of using IPAWS and WEA went much better. “They made releases on the broadcasting side — Wireless Emergency Alerts, social media — and demonstrated absolute proficiency in 2017,” Medigovich said.