GTC East 2007

The ancient art of rhetoric and persuasion has been handed down since Aristotle's time. In this class, you will learn to apply the age-old art to the Web. Learn to create content that begins with your agency's objectives, and use various approaches to information presentation to drive the results you want.

Collaboration is a much touted but seldom achieved goal in state and local governments. Yet issues ranging from turf battles to conflicting mandates to disparate technology systems make working together difficult. In this session you will hear how the New York State Division of Criminal Justice Service (DCJS), the New York State Police (NYSP), the Department of Corrections, Division of Parole and the Department of Homeland Security are working together to overcome these obstacles and implement systems and processes that help make New York citizens safer.

Government systems can be attractive targets for 21st Century pirates. Learn what state and local jurisdictions can and must do to protect themselves and secure the privacy of citizens against increasingly innovative attacks. You''ll get a solid foundation in some common identity theft scams, practical risk management techniques, the government�??s responsibility to protect personal data as well as practical guidance on how to do this.

This workshop is aimed at all project managers who also must deal with organizational change. Regardless of whether it is small and localized or spread across an entire enterprise, change can impact every level of an organization - and every project. Join us as we discuss the challenges project managers encounter in the face of unrelenting organizational change. We'll introduce you to a simple three-step model that shows you how to become a change leader within your organization.

Come hear the latest on the New York''s technology policies and initiatives. In this session you will hear about some of the important initiatives from the state''s technology leaders including an update on: modernization efforts from the Human Services Agencies (OCFS, OTDA and Labor); the Statewide Wireless Network and the e-MPIRE (e-Managed Processes for an Integrated Revenue Enterprise) System.

The New York State Project Management Guidebook (The Guidebook) defines a common, standard methodology for managing projects in New York State government organizations. It provides valuable tools including guidance and advice for the Project Manager throughout the life of a project. This class will preview what is available in The Guidebook and how to use the tools it provides. It is targeted at those who are not familiar with project management methodology and wish to apply standardized processes to increase project success. Attendees will receive a copy of The Guidebook as part of the course material.

Work place conflicts are inevitable as diverse team members bring their individual personalities, styles and habits to work. Managing these differences quickly and effectively can mean the difference between a minor bump-in-the-road and loss of productivity that can impact the entire organization. This class will provide the tools to recognize conflicts and deal with them quickly and effectively.

Communications skills can be some of the most challenging for a manager at any level to master. In this course, you will learn one of the most important skills of communicating - active listening. You will also learn how nonverbal behaviors affect how your message is received and how to develop clear, concise messages.

How do you take a group of individuals and build a team that will work together to achieve a common goal? What are the common stages of team development and how can you effectively lead your group through them. Learn the answers to these questions and gain practical tips for creating a highly functioning team.

Today''s changing government workplace demands much of its leaders at all levels. The sheer pace of change makes issues like collaboration, project and program management, and training all the more challenging. There are leadership skills within each of these areas that can increase your worth in your organization and help your career. This full day class will help you to hone these leadership skills. This highly interactive course will improve your ability to handle work, foster better collaboration and get more support for your ideas and projects. You will learn in-depth and practical tools for success. This class features a fresh approach that has proven inspirational and effective for countless state and local government professionals.

Why do business requirements seem to surface in the middle of a project? It seems the only constant when analyzing and managing business requirements is that things keep changing. In this class, you will learn to more effectively gather and document requirements. It will cover industry best practices to help you structure and simplify requirements gathering, and link business and technology.

Why do business requirements seem to surface in the middle of a project? It seems the only constant when analyzing and managing business requirements is that things keep changing. In this class, you will learn to more effectively gather and document requirements. It will cover industry best practices to help you structure and simplify requirements gathering, and link business and technology.

Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted.

Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted.

Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted.

Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted.

Business professionals are often asked to conduct acceptance testing, yet rarely have the training to do so. This course is dedicated to business professionals with acceptance testing responsibilities. Learn to understand requirements documents, create traceability from requirements to test results, create acceptance criteria, develop and run tests, and decide whether a system should be accepted.

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion...

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

In this course, you will learn some of the important ideas and concepts for system testing. You will learn to develop system test plans, create test scripts; conduct unit, integration, and full system testing; and some key considerations for data sets and data conversion..

By taking advantage of the ITSM/ITIL concepts and best practices, organizations can improve their performance and better satisfy business requirements. This class introduces the concepts of IT Service Management (ITSM) and Reference Model and is based on the industry standard IT Infrastructure Library (ITIL) model. Areas addressed by ITSM/ITIL include: service desk, incident management, problem management, change management, configuration management, service level management, availability management, security, capacity management, IT service continuity management, financial management and release management.

Even as governments are stepping up the pace of implementing online services and payment, schemes for infiltrating systems and stealing data are becoming more sophisticated. In this class, you will learn how to protect credit card and other sensitive data using one of the most comprehensive data standards yet, the PCI Security Standards Council Data Security Standard. This standard was developed by some of the largest credit card companies in the world, including Visa, American Express and MasterCard Worldwide. It is a comprehensive set of requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Learn the important components of this standard and how to apply it to your environment.

This course reviewed effective techniques for developing the project work breakdown structure (WBS), project schedule and project estimating. The course is targeted towards new and experienced project managers who want to improve their project scheduling and budgeting skills.

Learn to assess your system and to build countermeasures and defenses. The course will introduce the essential elements for risk assessment, vulnerability assessment and audits, and compliance management.

A complete security strategy also means having the organizational preparation needed to secure your organization�??s IT assets. In this session, you will learn about options that range from building an internal security shop to outsourcing. You will also learn the governance, policy and plans that need to be in place no matter what option you choose.

A complete security strategy also means having the organizational preparation needed to secure your organization�??s IT assets. In this session, you will learn about options that range from building an internal security shop to outsourcing. You will also learn the governance, policy and plans that need to be in place no matter what option you choose.

This class will review some of the important concepts and tools for managing the infrastructure, including the network operations center, and a security operations center. You will learn some of the latest developments in security technologies and how these can be applied in securing your infrastructure.

Electronic discovery is becoming a huge challenge for all jurisdictions. It requires the legal team to understand technical issues that are often baffling and confusing, and the technical team to respond to legal requests without always understanding the nuances. The time and cost of identifying, sorting, retrieving and delivering the required data can be staggering. This class will cover some of the important issues and considerations for electronic discovery, will decode some of the tech-talk around ediscovery response and help a non-technical person understand the key terminology and issues. It will also include a discussion of how to preserve privilege throughout the ediscovery process.

There is a continuing debate -- and often controversy -- concerning the need to guarantee public safety and security and the reluctance of government agencies to share information. What type of controls regarding information sharing should exist in law and practice? Do freedom of information laws provide too much or too little access? Do turf battles among government agencies create roadblocks that preclude effective public service? This class will address these questions and provide guidance as to how we might reach the right balance.

Identifying, communicating and managing project risks is one of the most important aspects of a successful project. In this class, project leaders will learn how to identify and monitor potential risks, and develop and implement risk mitigation strategies.

Have you ever taken on a project that seemed just too complex to handle? Or have you found yourself in the middle of a project that seemed straightforward initially, but became very complex? If so, you�??re not alone. Leading a complex project requires project managers to think and act in new ways. Join us as we examine complex projects as a complex adaptive system, and gain new insights into managing your own seemingly �??unmanageable projects.�??

A performance-based statement (PSOW) can be a valuable tool for governments. It is often the best way to ensure that you get the deliverables you expect. But what are the most important elements to include in a performance-based SOW? How should service level agreements be incorporated? What sort of performance incentives should be included? This session will answer these questions, discuss when a PSOW should be used and review how to create one. It will also address ways monitor and manage the vendor''s performance throughout the contract.

This session is designed specifically for the New York State public buyer and focuses on best practices for those involved in the procurement of IT products and services. Upon successful completion of the course, participants will be able to: â?¢ Understand the context and history of New Yorkâ??s procurement laws and regulations; â?¢ Describe the cultural, social, political and economic environments that impact the procurement process; â?¢ Determine the needs of your organization, how to scope the problem and determine the best approach for your procurement; â?¢ Better understand the procurement planning process, how to cope with meeting your organizationâ??s goals and how the private sector can best meet those needs; â?¢ Understand how vendors decide what public sector projects to bid on, assess success and risk factors and determine pricing; and â?¢ Appreciate valuable â??lessons learnedâ?? in the public procurement process.

Delegation is one of the most difficult skills for a new manager. Delegating responsibilities and projects can take time and without clear communication, can lead to misunderstandings. Sometimes it seems easier to do a task yourself. But delegating does more than just balance the workload - it demonstrates trust, encourages development and strengthens teams. In this class you will learn some of the tools and techniques for successful delegation.

This intense course will provide some of the most important tips and tools for effective written communication. Learn to organize your content, create a reader-friendly document, choose the proper content development pattern, and create documents, emails and memos that convey your meaning.

This hands-on technical course teaches the basics of Java programming. It is recommended for programmers who wish to learn the basics of software development using Java. This course briefly covers the Java standard language fundamentals of keywords, operators, and control flow. It then quickly moves into the basics of object-oriented programming with classes, inheritance, and interfaces. The course ends with a brief look at next steps. Prerequisites: Students should have some background in programming, preferably in a higher-level language.

This course picks up where Introduction to Java Programming leaves off. It covers Exceptions, Inner Classes, Collections, Streams, Packages, and JavaDoc (time permitting, Junit is introduced in this class.) Prerequisites: Introduction to Java Programming or equivalent

This full-day session provides a comprehensive introduction to the major topic areas in XML technology, and provides an introduction to Advanced XML. Learn what all the fuss is about and how to jump immediately onto the fast-track for XML development.

This is a concise technical course in the essential concepts, constructs, tools, and related standards for the XML developer and technical leader. This course focuses on XML DTDs, XML Schema, XSLT, and XPath to enable developers to begin implementing powerful XML solutions upon completion. Topics include, XML well-formed documents, validation concepts, DTD syntax and constructs, W3C Schema syntax and constructs, XSLT syntax and processing, XPath addressing language, development and design considerations, the XML processing model and a brief overview of XML development & processing tools. Exercises and supporting PC-based workshops will reinforce understanding of these topics. This course is aimed at technical architects, engineers and developers, as well as system analysts, managers and others involved in developing XML-based systems. Some basic experience with developing structured information systems is required for this course. Familiarity with Web systems, HTML, general computing processes & tools is very helpful. Experience in RDBMS systems & data definition is helpful, but not necessary.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

This course provides hands-on training in the latest specification of Enterprise JavaBeans (EJB), the core component technology of the Java Enterprise Edition (Java EE). The Enterprise Java developer has to focus more on the EJB containers requirements than on the business logic of the application. Extensive use of Java 5 annotations has greatly simplified the Enterprise Java component model allowing the developer to write EJBs as plain old Java objects (POJOs). Students will apply learned concepts in the most popular Enterprise Java development environment: Eclipse and JBoss.

Open source server platforms and applications, once an anomaly, are becoming key components of government IT strategies. Jurisdictions are increasingly turning to open source software as a way to control costs. This session will feature a discussion on implementation considerations and practical strategies for using open source applications in government.

With the emphasis on performance based budgeting, creating meaningful performance measures is more important than ever. Yet meaningful measures are difficult to develop. This session will provide concrete advice on how to create quantifiable standards and how to work with your customer to build agency-wide performance measures.

â??''Prove it!â?? The challenge has almost universal applicability â?? as a taunt in the schoolyard, an imperativeâ?¦in the laboratory and the standard of evidenceâ?¦in the law courts. â??Prove IT!â?? has also been the elusive holy grail in IT.â?? (from Prove IT, The Disciplines of Harvesting Value from Public Sector IT, published by The Center for Digital Government). This session will explore the challenges of making a compelling business case for public sector technology investments and provide concrete ideas for Proving IT.

For over a decade, the Center for Digital Governmentâ??s Best of the Web and Digital States, Counties and Cities programs have recognized the best solutions and practices in state and local government. This session highlights the latest innovations in public sector service delivery, both nationally and around the world. It will showcase the best of public safety, call centers such as 311 and 511, community wireless, mobile workforce, next generation portals and web services, and other best of breed solutions. Come prepared with the best-kept secrets from your jurisdiction for the sessionâ??s Must See IT open discussion.

Interoperability has been a long-elusive goal of public safety organizations around the county. Now, with the new FCC rulings opening the 700 MHz frequency, jurisdictions have new hope. Now public safety officials can share voice, data and video over a high-speed wireless network. This seminar will provide an update on the implications for public safety communications, and will feature the National Capital Region (NCR), a project that includes the District of Columbia and 18 other jurisdictions in Virginia and Maryland. The system will be the first in the nation to establish a public-safety regional wireless network at 700 MHz.

In a world of growing complexity and competing demands, government needs to go beyond a patchwork quilt of custom interfaces among systems that have nothing in common and develop a modern architecture that is strong, stable and comparatively simple. Enter Service Oriented Architecture (SOA). This seminar will explore the concepts of SOA, and offer guidelines of where best to use SOA in government.

The World Wide Web and the expanding scale of business applications have created a vast repository of interconnected data, consumable in radically different ways via new technologies and architectures. These advances could quickly make physical data persistence irrelevant. With services that communicate instantly with each other and federated data models, applications will no longer need their own databases. In a world of Web services, pervasive integration technology, digital tagging and ever-expanding network and computing capacity, is the database doomed? Come hear Gartner present this session on the future of databases as we know them.

Technology professionals seem to have a private language, complete with an ever-changing vocabulary of TLAs â?? three letter acronyms. Geek Speak often baffles and frustrates those without a technical background. Learn how to translate tech talk into a language that non-technical people can understand, and hear some of the common mistakes to avoid when presenting IT projects to approving authorities.