Registration and Morning Refreshments

Grand Ballroom Foyer

Opening Remarks

Grand Ballroom AB

Curtis Wood, Secretary, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Keynote – Constantly Connected – The Role of Humans in the Digital Revolution

Grand Ballroom AB

Rahaf Harfoush, Digital Anthropologist and Author

We are on the verge of one of the biggest technological disruptions our species has ever faced. As automation, algorithms, and artificial intelligence continue to advance at an exponential rate, technology is rewriting the rules of our society that have served us for decades. These technologies are redefining traditional friendships, and relationships. What does this mean for our notions of intimacy, monogamy, parenting, dating, and social interaction? In this unique talk, Rahaf explores how technology is weaving itself into the social fabric of our lives and influencing everything from how we make friends and date to how we work and parent. Welcome to the age of unprecedented technological intimacy. Rahaf reveals how our educational system predisposes us to information overload, how the algorithms that control our social networks can impact our world views, and how the rise of first global digital culture is creating new alliances that threaten the status quo of business, politics, and our own daily lives. Packed with fascinating case studies, Rahaf will show you how new technologies are shaping our behaviors and creating a new cultural paradigm and will present five key questions to ask when trying to make sense of our new constantly connected lives.

Networking Break

Grand Ballroom Foyer

Concurrent Sessions

A Foundational Shift – How Blockchains Will Impact the Public Sector

Grand Ballroom C

If blockchain is poised to make deep inroads into private industry, it stands to reason that government is next. In fact, government might even end up taking the lead. Potential uses include identity management, licensing, financial services, contract management, electronic voting and more. There is a lot to like! This session explores why blockchain might be particularly suited to government applications while also candidly discussing the challenges to overcome.

Pete Teigen, North American Leader for Blockchain / Mobile / Emerging Tech, Government Solutions Center of Competence, IBM Global Business Services

Creating a Digital Strategy

Grand Ballroom D

Public service teams throughout the world are using technology to improve basic services and meet the needs of local residents. The City of Boston is a leader in implementing a digital strategy for its residents and beyond. Come hear from their Digital Team on about how they're working on ways of communication and connectivity to make an impact for constituents and colleagues alike.

James Duffy, Senior Content Manager and Strategist, Digital Team, Department of Innovation and Technology, City of Boston

Sebastian Ebarb, Design Director, Department of Innovation and Technology, City of Boston

Sarah Figalora, Digital Engagement Strategist, Department of Innovation and Technology, City of Boston

Reilly Zlab, Director of Production Management, Department of Innovation and Technology, City of Boston

Analytics Today

Grand Ballroom E

Government agencies collect large amounts of administrative data that can be harnessed to improve operations, service delivery, and public policy; there is no shortage of information from which to extract valuable insights. Using this data effectively, however, requires breaking down long-standing silos, improving the legal and technical infrastructure to allow for more and better inter-agency data-sharing, and developing the capacity to engage in data-driven decision-making at all levels of management. This session explores laying the groundwork for positive and effective cross-government data work that leads to smarter decisions, faster service, and better public programming.

Quinn Chasan, Customer Analytics Manager, Google Cloud, Public Sector

Holly St. Clair, Chief Digital Officer, State of Massachusetts

Getting Our Heads in the Cloud

Commonwealth Ballroom C

Cloud service adoption and use continues to ramp up for government agencies. The question is no longer whether to venture into the cloud, it’s now a matter of “How, what, when and where?” Possibilities and configurations are endless and understanding and anticipating risks, limitations, scope and accountability are critical to success. This session explores the factors to consider ensuring a successful Cloud initiative and how to build a solid foundation with your cloud service provider.

Charles Mulrooney, Technical Consultant, Cloud and Innovative Solutions Team, SHI

William Sanders, Senior Manager, US & Canada Technology Strategy, Oracle Public Sector Software

Security and IoT

Commonwealth Ballroom B

It’s clear that smart technologies and IoT are the future of our communities. Is government ready for billions – soon to be trillions – of sensors and devices connected to one another that will transform our society? This session explores some innovative “Smart Applications” currently being implemented as well as what’s on the horizon, how to cope with what’s coming, and most importantly, how to secure it all.

David Grady, Principal Client Partner, Verizon Enterprise Solutions

Lunch

Grand Ballroom AB

Massachusetts Excellence in Technology Awards

Grand Ballroom AB

Applaud the winners of the Excellence in Technology Awards. This awards program honors outstanding achievements and recognizes innovative technology initiatives in the public sector throughout the Commonwealth of Massachusetts.

Featured Speaker – The Science of Success

Grand Ballroom AB

Catherine A. Sanderson, Ph.D., Manwell Family Professor of Life Sciences, Amherst College

Many people focus on the importance of cognitive intelligence in predicting academic and professional success. But a growing amount of evidence suggests that other traits – including the ability to control impulses, manage adversity, find internal motivation, and build relationships – are essential in achieving the best outcomes in both personal and professional relationships. Professor Catherine Sanderson will focus on the importance of so-called emotional intelligence (or EQ) in predicting success, and will provide specific strategies for increasing your own EQ.

Networking Break

Grand Ballroom Foyer

Concurrent Sessions

Creating a Single Face to Government

Grand Ballroom C

The Commonwealth is charged with bringing a data-driven, constituent-centric, “digital first”, approach to all the state's web properties. The vision is to stitch together a coherent experience across Massachusetts' diverse constellation of websites and technology stacks. Whether you’re renewing your driver’s license, checking eligibility for food assistance, starting a new business, or visiting a state park, the experience should be as seamless as it would be on a banking or e-commerce website. Interacting with different government agencies should all feel like you are interacting with one, with a consistent look and feel. But “single face of government” doesn’t stop at visual design, it also includes a single search interface, a single data catalog, and a consistent developer experience for the state’s RESTful APIs. It’s a tall mountain to climb. Come hear about successes on the path to a single interface!

John Calhoun, Associate Solutions Architect, Amazon Web Services

Bryan Hirsch, Deputy Chief Digital Officer, Executive Office of Technology Services and Security, State of Massachusetts

Leading Modern Development Teams

Grand Ballroom D

As technology continues to evolve at an ever-increasing speed, modern development teams need to work both harder and smarter. Gone are the days of sitting in a room discussing requirements, it is now crucial for teams to employ creative avenues for first-hand observation and user feedback, including shadowing staff, creating focus groups, soft launches, and advanced development practices designed to create an iterative feedback loop. This session will cover both Agile Development and Human-Centered Design as frameworks that develop solutions to problems by involving the human perspective in all steps of the process.

Kim Rice, Secretariat Chief Information Officer, Executive Office of Education, State of Massachusetts

Karthik Viswanathan, Assistant Secretary, Executive Office of Technology Services and Security, State of Massachusetts

A Pathway to Migration and Modernization

Grand Ballroom E

Government agencies are responsible for a large number of legacy environments that are slow to change. Agency leaders recognize new or enhanced applications must use collaborative and more efficient processes. This session will discuss strategies and best practices for application modernization and migration.

William Cole, Deputy Chief Technology Officer, Executive Office of Technology Services and Security, Office of the CTO, State of Massachusetts

Bobby Dohill, Advisory Solution Consultant, ServiceNow

Joe Joyce, Senior Director, Cloud Services, State of Massachusetts

Danielle Ondrick, Enterprise Architect, Executive Office of Technology Services and Security, State of Massachusetts

State/Municipal Collaboration Roundtable

Commonwealth Ballroom B

(Government attendees only) This informal session is for the Summit’s local government and education attendees, along with selected state officials. It provides an informal and dynamic forum to discuss strategies for cross-boundary and cross-sector collaboration, shared services and shared procurement.

Michael Hamel, Director, Office of Municipal & School Technology, Commonwealth of Massachusetts

Sponsor Briefing

Grand Ballroom AB

(Industry sponsors only) Hosted by the Executive Office of Technology Services and Security

Networking Reception

Grand Ballroom Foyer

Network with your colleagues and discuss technology solutions with the event exhibitors.

Birds of a Feather Roundtable Discussions

Commonwealth Ballroom C

Stroll in with a beverage and some hors d’oeuvres to join likeminded folks in discussions of mutual interest. Facilitated Roundtable Discussions will be held adjacent to the reception to encourage attendees to discuss major concerns including:

Data Privacy & Social Media

Moderators:

Sarah Figalora, Digital Engagement Strategist, Department of Innovation and Technology, City of Boston

Sebastian Ebarb, Design Director, Department of Innovation and Technology, City of Boston

Procurement

Moderators:

Laura Melle, Senior Procurement Lead, Department of Innovation and Technology, City of Boston

Sean Vinck, Deputy Chief Information Officer, Chief Legal Counsel & Chief Procurement Officer, Commonwealth of Massachusetts

Workforce and Talent Management

Moderators:

Jim Canavan, Secretariat Director of Human Resources, Executive Office of Technology Services and Security

MaryBeth Martinez, Director of Talent Management, Executive Office of Technology Services and Security

Security

Moderators:

John Merto, Deputy Chief Information Security Officer, Executive Office of Technology Services & Security, State of Massachusetts

Greg McCarthy, Chief Information Security Officer, City of Boston

Registration and Morning Refreshments

Grand Ballroom Foyer

Opening Remarks

Grand Ballroom AB

Greg McCarthy, Chief Information Security Officer, City of Boston

Keynote - Getting into the Mind of a Cybercriminal

Grand Ballroom AB

Etay Maor, Executive Security Advisor, IBM Security

We read about hacks and breaches on a daily basis - attacks conducted by cybercriminals that result in millions of compromised credentials, loss of millions of dollars or denial of service attacks that can almost bring the internet to a halt. But how do these underground groups conduct these attacks, where do they communicate and coordinate and what products and services do they buy and sell? In this session we will dive into the world of organized cybercrime and get into the mind of a cybercriminal. We will learn basic hacking techniques, see how easy it is to gain information on a target, and visit underground and dark web websites. This discussion will include the importance of "cyber drills" and how to train teams across the enterprise to identify and respond to the bad guys.

Networking Break

Grand Ballroom Foyer

Fast Track Sessions

Grand Ballroom AB

Securing our Connected World

Just as the Internet progressed quickly from an unknown technology to the dominant vehicle for global information exchange, and the Smartphone has gone from luxury device to a ubiquitous one in nearly every corner of the globe, IoT will look radically different in just a few years’ time. This session will address many of the challenges and opportunities that government leaders and their teams will face as they move forward with plans that will incorporate IoT into their business process and communities.

Nadir Khan, Manager, Mobility Application Solutions, AT&T

How to Create a Modern Ransomware Security Strategy

Government and education leaders should focus on the three pillars of technology, people and policies to guard against sophisticated hackers.

“Ransomware isn’t a fad. Why? Because it works. When faced with the reality of losing our digital belongings, affordable paths out suddenly seem reasonable. Herein lies the problem. The bad guys have gotten better at automating the delivery of ransomware and are monetizing our fear of losing. As practitioners, and as possible victims, there are some things we need to nail to kill this primitive form of abuse once-and-for-all. And we need to get better at automating prevention of Ransomware before it becomes an issue. A solid strategy of perimeter malware prevention supported by consistent sandboxing and complemented by endpoint exploit prevention would all but place Ransomware in the category in which it belongs. Extinct.”

Greg Herbold, Director, US SLED Programs, SLED, Palo Alto Networks

The Human Firewall Is on Fire – What Do You Do When the Smoke Clears?

Many enterprises are focused on prevention and are too busy with day-to-day firefights to look beyond the flames and think about how to recover. Beyond preventing attacks, organizations need to focus on detection and response. It’s no longer a matter of if you’re going to be attacked, but when. Join this session to: learn the cutting-edge tactics of digital thieves; how to identify and combat these attacks and how to recover, should an attack break through your defenses.

Bob Adams, Cyber Security Strategist, Product Management, Mimecast

Security in the Cloud

Cloud computing offers many benefits to organizations, but these benefits are likely to be undermined by the failure to ensure appropriate information security and privacy protection when using cloud services. This session will provide practical advice on security and privacy implications of cloud computing.

Rob Duffy, Director of Strategic Cloud Services, Ricoh

End of Conference

Conference times, agenda and speakers are subject to change.