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7:30 - 8:45AM
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Registration and Morning Refreshments
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8:45 - 9:15AM
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Opening Remarks
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Presented by:
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9:15 - 10:15AM
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The traditional sources of power have disappeared or diminished. Today's leaders must re-evaluate their style and master new sources of influence. Lasting success will come... more
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Presented by:
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Description:
The traditional sources of power have disappeared or diminished. Today's leaders must re-evaluate their style and master new sources of influence. Lasting success will come to those leaders who inspire new ways of thinking, being and acting. Join us for this fascinating keynote from Alan Parisse, the first and only speaker to come out of the investment business to be inducted into the National Speakers Association's Hall of Fame, whose expertise, consistency, and client-centric focus led Successful Meetings Magazine to name Alan "One of the Top 21 Speakers for the 21st Century".
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10:15 - 10:45AM
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Break
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10:45 - 12:15PM
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Education Sessions
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Everybody says "Big Data," but do we really know what it means? How big it really is? Today's reality is that data records are in... more
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Presented by:
- Kishor Bagul - Chief Technology Officer, Information Technology Services, New York State
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- Guruduth Banavar - Vice President, Industry Solutions Research, IBM
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- Pat Herbert - Principle Systems Architect for Big Data, SAS
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- William Peterson - Senior Manager, Solutions Marketing, Big Data, NetApp
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- Dante Ricci - Senior Director, SAP Global Public Sector
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Description:
Everybody says "Big Data," but do we really know what it means? How big it really is? Today's reality is that data records are in the billions and trillions - not millions. Sources of data have rapidly evolved from predominately "structured" data (data that can be acquired, organized and stored in traditional database structures), to overwhelmingly really big "structured" and "unstructured" data (continuous streams of email, text, voice, video, etc.). While we know that velocity, variety and volume continues to increase, do we really know how to handle it and what to do with it? Big Data can help answer questions we never thought to ask and provide proactive solutions to problems we never before thought could be solved.
Join us for a fascinating look at "Big Data" and find out what it really means and how this is changing what government can do. This session will change your thoughts on Big Data from "What?" into "WOW!"
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Who are our stakeholders? They are our customers, our employees and our teams. Our interactions among and between our stakeholders impact our organization's performance. To... more
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Presented by:
- Tim Maniccia - Founder, PI, Inc.
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- John Monteiro - Deputy Commissioner, Workforce and Talent Management, Office for People with Developmental Disabilities, New York State
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- Atul Sanghi - Managing Director, Sanghi Consulting
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Description:
Who are our stakeholders? They are our customers, our employees and our teams. Our interactions among and between our stakeholders impact our organization's performance. To be effective leaders, we must cultivate our stakeholder relationships for success. This session will look at how to invest in your team and help you to:
- Proactively manage and build relationships with your customer base
- Develop high performance teams
- Realize the benefits of increased employee engagement
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Asking a customer what they want is necessary but NOT sufficient to produce satisfactory results. Participate in a two-part interactive workshop on how to use... more
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Presented by:
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Description:
Asking a customer what they want is necessary but NOT sufficient to produce satisfactory results. Participate in a two-part interactive workshop on how to use Outcome Driven Innovation and a new and improved brainstorming technique to increase customer satisfaction and drive innovation.
Part 1: Attendees will learn the basic skills of Outcome Driven Innovation and practice using them to increase customer satisfaction. They will interview "customers" to determine their many desired outcomes for the tasks and activities that customers want to complete. They will then process this information to create a prioritized list of opportunities to develop the products or services that customers REALLY need.
Part 2: Attendees will learn and practice using I.D.E.A.S! - a five-stage divergent and convergent brainstorming method - to create innovative solutions to implement and deliver the best opportunities to customers.
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12:15 - 1:00PM
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Lunch
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1:00 - 2:00PM
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It is generally accepted in a developed, modern economy that consumers are fickle and have become intelligent buyers. The single biggest driver towards achieving... more
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Presented by:
- Aaron Shidler - Vice President, CRM Applications Product Development, Oracle
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Description:
It is generally accepted in a developed, modern economy that consumers are fickle and have become intelligent buyers. The single biggest driver towards achieving customer loyalty is delivering a personalized, appropriate and enriching experience for the customer. But, is this important within the Public Sector where we deal with citizens not customers, where the citizen may have no choice about provider and where cost pressures are forcing bodies to focus on statutory deliverables rather than citizen satisfaction ratings? Join Aaron Shidler as he answers this question and outlines best practices for enabling your organization to immediately improve citizen experience through enabling access to information and services anywhere, anytime and across interaction channels.
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2:00 - 2:30PM
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Break
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The methods by which citizens interact with government and government interacts with citizens are rapidly evolving. Mobility is the operative word. We are now in... more
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Presented by:
- Kishor Bagul - Chief Technology Officer, Information Technology Services, New York State
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- Arielle Bernstein - Account Executive, SAS
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- Peter Bloniarz - Dean, College of Computing and Information, University at Albany
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- Jack Davis - Account Manager, Public Sector - Sales, VMware
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- Dan MacIvor - Premier Account Manager, Century Link
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- John Norton - Chief Information Officer, Health and Human Services (Health), Information Technology Services, New York State
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- Onofrio Pirrotta - Client Unit Executive, State of New York, IBM
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- Paul Rudin - Account Manager, NetApp
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- Brian Scott - Chief Architect, Health and Human Services, Information Technology Services, New York State
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- Leslie Woodin - NYS General Manager, HP
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Description:
The methods by which citizens interact with government and government interacts with citizens are rapidly evolving. Mobility is the operative word. We are now in an A4 world - Any information, Anywhere, Anytime, Any Device. Mobility is the key enabler of innovation by bringing the public sector, private sector and citizens together to be part of the solution. Government needs to adapt quickly, assimilate, and embrace this ever changing world in order to serve its constituents. How will leadership respond?
Join us for an interactive session where you will learn about the impact of mobility on government and explore real-world applications and considerations. Participants will be given an opportunity to create the NEXT BIG APP! Development "Teams" will be facilitated by:
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2:30 - 4:00PM
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Education Sessions
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The IT Governance framework includes an integrated approach to IT Strategic Planning and IT investment decisions within an agency, a cluster, and at the enterprise... more
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Presented by:
- Crystal Miceli - Senior Principal Solution Marketing Manager, CA Technologies
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- Nancy Mulholland - Chief Portfolio Officer, Office of Information Technology Services, New York State
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- Mahesh Nattanmai - Chief Budget Examiner, Division of Budget, New York State
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- Eric Stephens - Enterprise Architect Director, Oracle
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- Cynthia Stoddard - Senior Vice President/Chief Information Officer, NetApp
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Description:
The IT Governance framework includes an integrated approach to IT Strategic Planning and IT investment decisions within an agency, a cluster, and at the enterprise level. The IT Governance framework also includes addressing IT Standards development, IT Service Delivery, and IT Performance Management. Join NY State Leaders in the IT Transformation Program as they present key NYS IT Governance milestones and a general implementation roadmap. Additionally, private sector case studies of IT Governance implementations similar in scale and scope will be presented to compare and contrast the different approaches/outcomes. You will come away with a better understanding of IT Governance, best practices, and the proposed new NY IT Investment Governance process, and will be better prepared to participate effectively in the implementation and operation of the new process.
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With the implementation of IT Transformation, the New York State IT community is now operating in a matrix organization with a service management focus. This... more
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Presented by:
- Kim McKinney - Chief Operations Officer, Information Technology Services, New York State
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- Terry Shuchart - Deputy Chief Information Officer, Governor's Office of Administration, Commonwealth of Pennsylvania
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- Leif Ulstrup - Vice President & General Manager of Business Services, North American Public Sector, CSC
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Description:
With the implementation of IT Transformation, the New York State IT community is now operating in a matrix organization with a service management focus. This session will focus on how to be successful in the transformation to this new business environment. You will learn from experienced leaders who have navigated successfully to a matrix organization and get answers to such questions as:
- How do I re-invent myself professionally in order to shift my reporting paradigm from linear to matrix?
- How do I manage people effectively when they report to numerous people?
- How do I prioritize workload while maximizing productivity?
- How do I operate when two of my leaders are not in synch?
- How do I prepare for this change and confidently lead others?
- How do I effectively serve my customers in a matrix organization?
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4:00 PM
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This is the Premier Awards Ceremony for New York's IT Leadership community. Network with your colleagues and discuss technology solutions with the event sponsors.... more
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Description:
This is the Premier Awards Ceremony for New York's IT Leadership community. Network with your colleagues and discuss technology solutions with the event sponsors.
