Agenda

Wednesday, September 3

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

Mr. George Bakolia, Chief Information Officer, State of North Carolina

9:15 am Opening Keynote

Woody Norris, Inventor and Futurist

Woody Norris is a visionary. He looks into the future, gathers insights into how life could be improved, and applies what he finds to the problems of today. In the world of invention, only one in 2,000 patent applications actually issues as a patent, the rest are rejected. Yet Woody holds more than 50 U.S. patents and 300 around the world - and the number grows each year. He has won numerous awards including the prestigious $500,000 Lemelson-MIT Prize, which is the inventor's equivalent to an Academy Award. He is perpetually in the midst of multiple wide-ranging projects, all of which involve technology. Early poverty and the lack of a college education were never barriers to Woody. He has always found ways to innovate by using technology to "do more with less." In this fascinating keynote, he will describe why he is convinced that the future holds unimaginable wonders in store for us. His enthusiasm is infectious, and as he often says, "It's a great time to be alive!"

10:15 am Morning Break

10:45 am Concurrent Sessions

Greening of IT - The Business Case

"Going Green" is no longer merely a politically correct thing to do - it's now a necessity due to skyrocketing energy costs. There are many approaches to increased efficiency and energy consumption, ranging from broad consolidations to simple power-off policies. Even the smallest reductions can save significant amounts of money. This session discusses the latest trends, solutions and successes in making the business case for Green IT.

John Moore, Major Account Executive, Public Sector - Carolina Region, Time Warner Cable Business Class

Bryan Schromsky, Manager, Vertical Data Sales, Verizon Wirele

eDiscovery and Email Retention

A major problem facing government entities is how to determine which types of electronic documents and correspondence must be retained and for how long, as well as how to best preserve them and make them available after the fact. The Freedom of Information Act (FOIA) and eDiscovery bring new pressures and risks to the table, and existing laws and guidelines are not always clear. This session looks at emerging standards and sensible practices.

Peter Pepiton, II, Director, Information Governance Solutions, CA, Inc.

Greg Young, Program Director, Content Collection and Archiving, IBM Enterprise Content Management

Software as a Service (SaaS)

Sofware as a Service (SaaS) is a delivery model in which a software vendor hosts an application for use by its customers over the Internet. Customers pay for using the software rather than owning it. It's a solution that is worth considering in light of limited investment resources and shorthanded support staffs. This session provides an introduction to SaaS and a look at how it can bring increased efficiency and cost savings to government organizations.

Dave Purdy, Director, Cloud Infrastructure Services Division, EMC

Web 2.0: Social Networking and Collaboration

As social networking becomes more and more prevalent, government organizations are increasingly expected to join the party. Web-based communities, wikis, mash-ups, blogs, podcasts, tagging, etc., have suddenly become mainstream, and they offer great potential for government services, constituent relations, and citizen interaction. This session provides a glimpse into what may be the future of government.

Lee M. Mandell, Ph.D., Adjunct Professor, Center for Public Technology, University of North Carolina School of Government

Jane Patterson, Executive Director, e-NC Authority

12:00 pm Lunch

12:50 pm General Session

Situation Room: Data Breach

Modeled on the concept of the White House Situation Room, this session takes the audience through a data breach simulation. We have all heard numerous stories about nightmares faced by public and private organizations after the loss of sensitive information. The odds are against it happening to you, but what if it does? No one wants to be front page news - at least not in this way. It will never be possible to protect 100% of all data, but it is possible to set priorities and to be prepared...and to stay out of the headlines! This thought-provoking session focuses on how to prevent a data breach, how to react to a loss should it occur, and last but not at all least, how and when to disclose it.

Moderator: Jack Mortimer, Government Technology magazine

Kim D'Arruda, Assistant Attorney General, Office of the Attorney General, State of North Carolina

Ann Garrett, State Chief Information Security Officer, Office of Information Technology Services, State of North Carolina

Lib Wanner, Director, Information Technology Services, Wake County

2:00 pm Afternoon Break and Refreshments

2:30 pm Concurrent Sessions

Virtualization

Virtualization (server or desktop) reduces expenses and operating costs by consolidating multiple virtual operating systems, environments and applications onto fewer physical machines. More than a few government organizations have boasted about an extraordinarily fast payback on implementation costs, but it must be properly planned and executed or performance can fall short of expectations. This session discusses the benefits, tools and cost-saving strategies for a successful initiative.

Daniel Bacus, Senior Enterprise Computing Engineer, GTSI

David Bowling, Chief Information Officer, Information Systems Department, Rowan County

Joshua Bradfield, Solutions Manager, GTSI

eServices and the Human Factor

Technology is transforming government (and society) in fundamental ways. Consequently, expectations are rising fast in regard to features, simplicity, efficiency, design and comprehensiveness. In other words - usability. Technology has opened up new doors, but it can be quite a challenge to reconcile automated services with the human factors involved. This session discusses how to plan and build usability into the application lifecycle process.

Dr. Robert St. Amant, Associate Professor, Department of Computer Science, College of Engineering, North Carolina State University - Raleigh

Barbara M. Wildemuth, Professor, School of Information and Library Science, University of North Carolina at Chapel Hill

Unified Communications

Unified Communications (UC) is an industry term that describes the integration of all forms of electronic communication into one environment. This potentially includes email, instant messaging, fax, voicemail, voice over IP, video, whiteboarding and web conferencing. Ambitious to say the least, but is it doable? This session focuses on the tools, applications and strategies that are making UC a reality.

David K. Dini, Enterprise Account Manager, North Carolina Public Sector Region, Cisco Systems, Inc.

Daniel Gillison, National Director - State, Local and Public Safety, Sprint Public Sector

Multi-Generational Workforce

As the Boomer generation aged decade by decade, they dominated almost everything in our society, including the workplace. Now they are reaching retirement age and are leaving the workforce, and we're suddenly faced with the most eclectic collection of personnel in our history. Millenials, GenXers, and young Boomers all must work together despite remarkably different backgrounds, expectations, tastes and demands. This session takes a close look at how organizations can face the dynamic challenges that lie ahead.

Chris Hitch, Ph.D., Program Director, Executive Development, Kenan-Flagler Business School, University of North Carolina

Tim Phoenix, Human Capital Leader, Public Sector Industry, Deloitte Consulting LLP

3:45 pm Executive Reception

Network with your colleagues and discuss technology solutions with the event sponsors.

Thursday, September 4

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

Shannon Howle Tufts, Ph.D., Director, Center for Public Technology, University of North Carolina School of Government

9:15 am General Session

Steal This Idea! - Government Edition

Cathilea Robinett, Executive Director, Center for Digital Government

Information Technology is a daunting challenge in the best of times, and it is even more difficult today as governments face tightening finances and diminishing revenues. Under such circumstances, the smart thing to do is look for opportunities to borrow ideas from other jurisdictions who have demonstrated savings of time and money in solving major service delivery challenges. But where to look? There are 94,731 city, county and state governments across our nation. This fascinating session provides - at a pace not unlike a 3-day tour of Europe - the best of hundreds of nominees and dozens of winners from the Center for Digital Government's intensive national surveys of best and emerging practices in the public sector IT community. Be prepared to borrow an idea... or 10.

10:15 am Morning Break

10:45 am Concurrent Sessions

Portals - Successes, Failures and Lessons Learned

The quest to provide true "one-stop shopping" has been marked by fits and starts. Some attempts have failed miserably but others have enjoyed tremendous success, and the reasons aren't mysterious once they are pointed out. This session is dedicated to rekindling the noble goal by showcasing best practices from the Center for Digital Government's Best of the Web contest, and analyzing what works, what doesn't, and why the task does not have to be as difficult as one might think.

Moderator: Cathilea Robinett, Executive Director, Center for Digital Government

Gail M. Roper, Chief Information Officer, Information Technology, City of Raleigh

Privacy and Classification of Information

The classifying of data is one of the biggest challenges faced by governments today. No matter what technologies are used, their success requires organization-wide agreement and understanding of what security really entails and how private information is to be classified. Gray areas can make it quite a challenge. This session looks at policies and practices that are currently being used in both public and private sectors.

William Sam Byassee, General Counsel, Office of Information Technology Services, State of North Carolina

Recruitment, Retention and Succession of Personnel

Good IT people are hard to find... and even harder to keep. It is not just the public sector that faces these challenges; private industry is in the same boat. How do you create an environment in which people want to work? How do you attract a new generation of qualified workers? What is the best way to train and motivate staff to take on new skills and challenges? This session focuses on how to create the IT workforce of tomorrow.

Lynn Floyd, Office of State Personnel, State of North Carolina

Joyce Weathersby, Office of State Personnel, State of North Carolina