Description:

Customer centricity (the trademarked term for a program at the University of Pennsylvania's Wharton School of Business) refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers. Does this concept fit government? If so, what does it mean to be a customer centric government and engage citizens on their terms? This session, through small group interaction and a panel of customer service experts , will explore these ideas and challenge you to view government and government services from a new perspective the citizens.

Moderator: Erin Hutchins, Director, Portal Operations, Texas.gov

Description:

Exploring the war were facing and the potential consequences of not preparing.

Every internet connected device, represents an opportunity for an attacker. Computer criminals have jumped through virtual loopholes to steal identities and sensitive information, as well as infect computers and expose personal information.

In today's public sector enterprise, CIOs, along with CISOs, CFOs, and even Executive Directors, have all become security obligated executives. What does it mean to be a security obligated executive? It means you have a responsibility to actively participate in ensuring your organization's critical business assets, and sensitive data are being protected, and you are compliant with the ever-increasing number of regulations your organization is governed by. The potential consequences of not doing are frightening.

In this session, we will examine the threats and potential impact of an adverse security event. You will learn about the privacy and regulatory concerns that such an intrusion could present. And, you'll hear about the global cyber crime landscape and how government computer networks are now under constant attack and what we can do to provide a better defense for our critical data.

Description:

Customer centricity (the trademarked term for a program at the University of Pennsylvania's Wharton School of Business) refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers. Does this concept fit government? If so, what does it mean to be a customer centric government and engage citizens on their terms? This session, through small group interaction and a panel of customer service experts , will explore these ideas and challenge you to view government and government services from a new perspective the citizens.

Moderator: Erin Hutchins, Director, Portal Operations, Texas.gov

Description:

Customer centricity (the trademarked term for a program at the University of Pennsylvania's Wharton School of Business) refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers. Does this concept fit government? If so, what does it mean to be a customer centric government and engage citizens on their terms? This session, through small group interaction and a panel of customer service experts , will explore these ideas and challenge you to view government and government services from a new perspective the citizens.

Moderator: Erin Hutchins, Director, Portal Operations, Texas.gov

Description:

Government CIOs need to be persuasive and powerful communicators. You need to brief your agency executives and elected officials, defend your budget requests, and engage executive sponsorship with skill and confidence. Session attendees will learn tips and techniques from well-seasoned executives and communications professionals on how to earn respect and trust and how to strengthen your message by engaging meaningful and direct communication techniques.

Moderator: Chris Neff, Vice President, Marketing, Texas.gov

Description:

What new service models exist that allow agencies to address the constituent base more efficiently and effectively, while continuing to adhere to regulatory/compliance concerns? How do these new models permit you to roll out new applications that lend themselves to agency agility and business objectives, while at the same time moving away from infrastructures that are tied to constant obsolescence? How do these new service models accommodate bringing to fruition, the new productivity applications that the business end users are clamoring for, all while bringing cost down and adhering to the new budget structures?

Description:

One of the most important responsibilities of a CIO is to effectively manage the IT workforce so that it is aligned with, and ready to execute on, the organizations goals. Especially in challenging and dynamic times, workforce performance can directly impact organizational success. This session will explore the challenges of IT workforce/talent management in the midst of change, offer insights from the experience of workforce initiatives in other states, and outline strategies and tools CIOs can use to make the most of their organizations people-power.

Moderator: Jeff Smith,Director of Information Technology, Texas Office of the Governor

Description:

How do you bridge the communication and cultural gaps between Business and IT? Business is focused on producing more and keeping cost down yet IT investment is critical to achieving maximum productivity. IT is understaffed for maintaining aging infrastructure, responsible for keeping data secure, has an increased demand to build cool new applications, yet business may not understand the effort all of these activities require. Both parties are critical for organizations to succeed, but without a positive relationship, everyone fails. This session will share lessons learned on what issues each group faces and best practices for bringing two very diverse groups together to form successful partnerships.

Description:

One of the most important responsibilities of a CIO is to effectively manage the IT workforce so that it is aligned with, and ready to execute on, the organizations goals. Especially in challenging and dynamic times, workforce performance can directly impact organizational success. This session will explore the challenges of IT workforce/talent management in the midst of change, offer insights from the experience of workforce initiatives in other states, and outline strategies and tools CIOs can use to make the most of their organizations people-power.

Moderator: Jeff Smith,Director of Information Technology, Texas Office of the Governor

Description:

Leading in the public sector has always been challenging, but perhaps even more so today. Revenues have been decreasing for years now, with another round of cuts promised in just about every jurisdiction. Public sentiment about government is polarized, pressure for transparency is high, technology systems are aging, and their caretakers are retiring.

Come hear from state CIOs from around the nation on how they are meeting these and other challenges head-on, what they see as the next set of challenges facing leaders, and the role technology should play in helping government serve constituents.

Moderator: Cathilea Robinett, Executive Vice President, Center for Digital Government & Government Technology magazine

Description:

Its been said that the definition of insanity is repeating the same action and expecting a different result. Does this definition describe your work performance? Your leadership? Your life? Are you tired of functioning at the same level? Have you wondered why others are enjoying great success while you just try to make it through the day?

Dr. Rick Rigsby suggests that the key to greater effectiveness is closer than you might think! In a powerfully motivating presentation, Rick explores the attitudes and tendencies of great people and how they approach work and leisure. Immediately, youll be motivated to make changes and adjustments that will elevate you to a superior level of performance. Discover the Essence of Greatness . . . and eliminate the insanity!

Description:

How do you bridge the communication and cultural gaps between Business and IT? Business is focused on producing more and keeping cost down yet IT investment is critical to achieving maximum productivity. IT is understaffed for maintaining aging infrastructure, responsible for keeping data secure, has an increased demand to build cool new applications, yet business may not understand the effort all of these activities require. Both parties are critical for organizations to succeed, but without a positive relationship, everyone fails. This session will share lessons learned on what issues each group faces and best practices for bringing two very diverse groups together to form successful partnerships.

Description:

Exploring the war were facing and the potential consequences of not preparing.

Every internet connected device, represents an opportunity for an attacker. Computer criminals have jumped through virtual loopholes to steal identities and sensitive information, as well as infect computers and expose personal information.

In today's public sector enterprise, CIOs, along with CISOs, CFOs, and even Executive Directors, have all become security obligated executives. What does it mean to be a security obligated executive? It means you have a responsibility to actively participate in ensuring your organization's critical business assets, and sensitive data are being protected, and you are compliant with the ever-increasing number of regulations your organization is governed by. The potential consequences of not doing are frightening.

In this session, we will examine the threats and potential impact of an adverse security event. You will learn about the privacy and regulatory concerns that such an intrusion could present. And, you'll hear about the global cyber crime landscape and how government computer networks are now under constant attack and what we can do to provide a better defense for our critical data.

Description:

Leading in the public sector has always been challenging, but perhaps even more so today. Revenues have been decreasing for years now, with another round of cuts promised in just about every jurisdiction. Public sentiment about government is polarized, pressure for transparency is high, technology systems are aging, and their caretakers are retiring.

Come hear from state CIOs from around the nation on how they are meeting these and other challenges head-on, what they see as the next set of challenges facing leaders, and the role technology should play in helping government serve constituents.

Moderator: Cathilea Robinett, Executive Vice President, Center for Digital Government & Government Technology magazine

Description:

One of the most important responsibilities of a CIO is to effectively manage the IT workforce so that it is aligned with, and ready to execute on, the organizations goals. Especially in challenging and dynamic times, workforce performance can directly impact organizational success. This session will explore the challenges of IT workforce/talent management in the midst of change, offer insights from the experience of workforce initiatives in other states, and outline strategies and tools CIOs can use to make the most of their organizations people-power.

Moderator: Jeff Smith,Director of Information Technology, Texas Office of the Governor

Description:

One of the most important responsibilities of a CIO is to effectively manage the IT workforce so that it is aligned with, and ready to execute on, the organizations goals. Especially in challenging and dynamic times, workforce performance can directly impact organizational success. This session will explore the challenges of IT workforce/talent management in the midst of change, offer insights from the experience of workforce initiatives in other states, and outline strategies and tools CIOs can use to make the most of their organizations people-power.

Moderator: Jeff Smith,Director of Information Technology, Texas Office of the Governor

Description:

Customer centricity (the trademarked term for a program at the University of Pennsylvania's Wharton School of Business) refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers. Does this concept fit government? If so, what does it mean to be a customer centric government and engage citizens on their terms? This session, through small group interaction and a panel of customer service experts , will explore these ideas and challenge you to view government and government services from a new perspective the citizens.

Moderator: Erin Hutchins, Director, Portal Operations, Texas.gov