Agenda

Wednesday, May 27

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8:00 am Registration and Morning Refreshments

Regency Ballroom A

9:00 am Opening Remarks

Regency Ballroom C/D

Chad Kirkpatrick, Chief Information Officer and Director, Government Information Technology Agency, State of Arizona

9:30 am Opening Keynote

Regency Ballroom C/D

Paul Taylor, Ph.D., Chief Strategy Officer, Center for Digital Government

Renovation Nation: There's Work To Do ... and New Platforms, Partners and Tools for Getting it Done

Governments everywhere are faced with doing 21st Century work with a technology infrastructure that was, to varying degrees, built in the 20th Century. Can the concepts and approaches for rebuilding an historical home be applied to government modernization? What can government IT organizations learn from the eager hosts of the television series, This Old House, who invite us to join them each week as they demolish walls and replace pipes in old houses, while at the same time preserving the character of the home?

Join Paul Taylor as he explores how this approach - using strategic (if incremental) investments to make an old house as good as new - can be applied to government modernization. The steps of deciding what to keep and what to throw away, remodeling or building anew, and unveiling the new (or deciding what "done" means), can provide a framework for renovating public technology infrastructures and result in a whole that is more than the sum of its incremental parts.

10:30 am Morning Break

Regency Ballroom A

11:00 am Concurrent Sessions

Arizona 3D Project

To enhance public safety and government operations in the event of an emergency or disaster, states and regions need the ability to access the best available geospatial information. With a secure and simple to use application interface, an enterprise GIS can be a very powerful tool for government decision-makers, planners and emergency responders. This session introduces AZ3D, a GIS application and information sharing platform supporting Border and Homeland Security in Arizona.

Brian Sherman, Web & GIS Manager, Government Information Technology Agency, State of Arizona

Gene Trobia, State Cartographer, Department of State Lands, State of Arizona

The federal economic stimulus package will require unprecedented accountability reporting at all levels of government. The guiding principle is that information maintained by government is a public asset, and whatever data you are storing may have value to the public. The ramifications on IT systems, policies and personnel can be significant. How must governments balance these reporting requirements with existing mandates to protect information and privacy? This session discusses current views about information control in order to find an acceptable balance between security, privacy and the public's right to know.

Mary Beth Joublanc, Chief Privacy Officer, State of Arizona

Paul Laurent, Senior Sales Consultant, Oracle

IT governance is at the heart of successful projects. Every government organization faces a similar set of problems: how to strike the right balance between centralization and decentralization; how to ensure fair representation and engagement; how to evaluate investments; and, above all, how to organize and manage it all. This session discusses these key issues, and presents best practices and lessons learned in implementing a project governance methodology.

Andrew Huffman, Solution Director for IT Financial Management, Hewlett-Packard

Nancy Raabe, Enterprise Program Officer, Information Technology Services, City of Phoenix

Charles Thompson, Chief Information Officer, City of Phoenix

12:15 pm Lunch

Regency Ballroom C/D

1:00 pm General Session - Strategic Cost Cutting

Clichés about cost-cutting are once again being bantered about as the solution to shrinking budgets. We've all heard them: "You need to figure out how to do more with less," "Cut out the fat," "Go after the low hanging fruit." The reality is state and local governments are on a starvation diet, the low hanging fruit was picked years ago, and doing more with less is an illusion. Across-the-board cuts decimate an organization's ability to do anything well. As government leaders struggle to make ends meet, systems fail randomly and strategies fall apart. What's the alternative? This session will show you a sensible, constructive way to cut costs and devote your resources to doing fewer things but doing them well.

Ray Terlaga, N.D. Meyer Associates, Inc.

2:00 pm Afternoon Break and Refreshments

Regency Ballroom A

2:30 pm Concurrent Sessions

Governing in the Cloud - New Service Models

Cloud computing, shared services and software as a service are gaining renewed interest as jurisdictions seek to get the most out of shrinking budgets. Come hear about the state of the technology for these models, and how governments are using these services models to gain access to the IT services and computing power needed to run a 21st Century government.

Russell Sellers, Advanced Services Manager, Cisco Systems, Inc.

Government on the Go - Preparing for Telework

As the traditional workplace culture changes, the demand for anytime/anyplace work environments seems to be growing exponentially. Telework is cited as a solution for everything from disaster response, to attracting a new generation of public servants, to global warming. In tough economic times, an anywhere, anytime workplace can also be an important cost saving strategy. Yet in practice, jurisdictions have been slow to implement telework. This session will highlight some successful programs, the innovative technology used to implement telework, and provide tips and tricks for creating a telework program.

Jane Huff, Project Control Administrator, Department of Economic Security, State of Arizona

Jim Wang, Chief Information Officer, Arizona Health Care Cost Containment System (AHCCCS)

This fast-paced session will provide insight into the latest technology developments - some in hand and ready to be used, some just around the corner. Some of these will impact the services that you provide and how you provide them.

David E. Lee, Sales Engineer, Alcatel-Lucent

3:45 pm Executive Reception

Regency Ballroom A

Network with your colleagues and discuss technology solutions with the event sponsors.

Thursday, May 28

8:00 am Registration and Morning Refreshments

Regency Ballroom A

9:00 am Opening Remarks

Regency Ballroom C/D

9:15 am Keynote Presentation

Regency Ballroom C/D

Leadership in Tough Times: What's Your Role?

Jerry Mechling, Harvard's Kennedy School of Government

In today's economic climate, your biggest decision is whether to hunker down or to use the crisis for game-changing innovations. What are the risks and rewards in fundamentally changing how work is conducted and governed? What is being done by other leaders and how can their innovations fit in your own world? Where can you find the support and resources needed to make things happen? In this timely keynote address, nationally recognized author, researcher and Harvard faculty member, Jerry Mechling, uses university research to create a framework for IT leadership with a focus on developing an action agenda for the challenges ahead.

10:15 am Break

Regency Ballroom A

10:45 am Concurrent Sessions

Survivor Island - What Government can Learn from a Reality TV Show

The TV show Survivor may offer some tips for agencies looking to thrive in tough times - make friends before you need them, draw on your strengths when things get difficult, and rest when you can. In this session, hear how Arizona's Department of Administration has implemented ITIL and collaboration to streamline its operations, and used collaboration and a customer focus to bring new customers to DOA's data center.

Lori Boak, Deputy Assistant Director & Deputy Chief Information Officer, Information Services Division (ISD), State of Arizona

Mercy Dominguez, Customer Relations Manager, Information Services Division (ISD), State of Arizona

Karl Eberhardt, Operations Manager, Information Services Division (ISD), State of Arizona

John Harrell, Manager, Project Management Office, Information Services Division (ISD), State of Arizona

Patrick Quain, Assistant Director & Chief Information Officer, Information Services Division (ISD), State of Arizona

Governing in a 2.0 World

Increasingly, governments are being called upon to make services more accessible to citizens, serve an aging population, replace a deteriorating infrastructure, keep communities safe, and to do so in a sustainable way. This session will cover the expectations of the next generation of citizens and provide examples of how governments across the nation are using these tools to connect with citizens and govern in a whole new way.

Eric Neitzel, Manager, White Mountain Joint Information System

Can government be run like a business? Well, not exactly. But it can operate more like one by defining problems, analyzing costs, measuring performance and improving processes. Return on Investment (ROI) has a different meaning in government, but the principles still apply. This session focuses on the tools and techniques IT leaders can use to successfully align strategic investments to organizational goals and objectives.

Mark Cleverley, Director, Worldwide Public Sector Strategy, IBM

12: 00 pm End of Conference

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