Agenda

Tuesday, October 6

8:00 am Registration and Morning Refreshments

Augusta/Capitol/Pine Tree Room

9:00 am Opening Remarks

Fort Western/Arnold/Howard Room

Richard Thompson, Chief Information Officer, State of Maine

9:15 am Opening Keynote

Fort Western/Arnold/Howard Room

Jody Thompson, Author

The 1950's work environment is colliding with the 21st Century. Everyone knows the workplace needs to change. Everywhere you look there's another article about generations colliding, retiring baby boomers, competing in global business markets, creating internal resiliency, adaptability and innovation engines, unified communications, going green, flexibility, and surviving change. The information is numbing.

Today it takes more creativity, more energy, and more effort to stay ahead of the curve, compete in the global marketplace and attract qualified employees.

But let's face it. The culture of work is not keeping up with the times and is especially challenging for government organizations.
Jody will show you how the new game in workplace culture, ROWE, is the foundation necessary to move your organization into the future. She will demonstrate how simple brilliance and common sense, along with passion and perseverance, can drive meaningful empowerment for employees and better results for all employers.

10:15 am Morning Break

Augusta/Capitol/Pine Tree Room

10:45 am Concurrent Sessions

Performance Management with Service Level Agreements

If you want to better manage your customers' expectations, a service level agreement (SLA) may be worth considering. A SLA is a negotiated agreement designed to create a common understanding about services, priorities and responsibilities. Although a SLA is an excellent expectations-managing mechanism, it's important to manage your own expectations of what it can realistically accomplish. This session will cover best practices in implementing a SLA and its role as an objective basis for gauging performance.

Jennifer Cobo, Director, Application Development & Management Practice, Keane

Steve Conary, Manager of Client Technology, OIT, State of Maine

Leigh Wilkinson, Manager of Quality, Office of Information Technology, State of Maine

Information Access

How can the Maine State Library help you and your agency?
The number and variety of sources one must track in order to stay current continues to grow exponentially. Finding efficient ways to be notified of breaking news and research is a challenge that faces us all.

MARVEL! Maine's electronic library is one way to keep up with what is happening as well a way to track past events and/or research. This presentation will cover the various strategies for setting up news alerts and table of content notifications and how to follow up those alerts with the full text of relevant articles. Additionally, other services provided by the Maine State Library will be demonstrated including downloadable audio books and the opportunity for free research classes.

Peggy O'Kane, Coordinator of Reference and Research, Maine State Library

Virtual Office Solutions - Tools for the Anywhere, Anytime Workforce

Anywhere/anytime work is fine as a concept, but the reality is that employees still need access to systems, data, and often, each other. As organizations look to telework as part of a solution for everything from traffic jams to employee satisfaction, they need to understand the enabling technology that will give remote employees the tools they need. Virtual offices, meeting spaces and wireless technologies can help. This session will review some of the latest technologies to make the virtual office a reality.

American Recovery and Reinvestment Act

The federal economic stimulus package funds a long list of initiatives, from broadband build-out, health IT, and the smart grid, to basic research on the "innovation economy" and budget stabilization for state and local governments. There any many questions about how to secure Stimulus Package funding for your projects and even more on how to sustain these funds over time. This session will review the provisions to create jobs and spur economic activity in the short term and a discussion of the potential for project funding opportunities in the medium and long run.

Lance Boucher, Senior Policy Advisor, State of Maine

11:45 am Lunch

Auditorium

12:30 pm General Session

Fort Western/Arnold/Howard Room

Leadership in Tough Times: What Will You Do?

Jerry Mechling, Ph.D., Kennedy School of Government, Harvard University

In today's economic climate, your biggest decision is whether to hunker down or to use the crisis for game-changing innovations. What are the risks and rewards in fundamentally changing how work is conducted and governed? What is being done by other leaders and how can their innovations fit in your own world? Where can you find the support and resources needed to make things happen? In this timely keynote address, nationally recognized author, researcher and Harvard faculty member, Jerry Mechling, uses university research to create a framework for IT leadership with a focus on developing an action agenda for the challenges ahead.

1:30 pm Break and Refreshments

Augusta/Capitol/Pine Tree Room

1:50 pm Concurrent Sessions

ITIL Awareness

Have you ever wondered what all the ITIL buzz is about? Have you ever asked yourself if it could help you complete the endless list of projects? Could it help your organization actually achieve the myth of doing more with less? If so, this session is for you. You will learn the basics of ITIL and hear about organizations that have successfully implemented it.

Leigh Wilkinson, Manager of Quality, Office of Information Technology, State of Maine

The Leadership Roundtable

Leadership in Tough Times, What's Your Role? Join Professor Jerry
Mechling and your peers for this important leadership conversation about how other government leaders are answering this question, your challenges, and actions you can - and should - take now to create the government of the future. This interactive session will build on ideas presented in Dr. Mechling's keynote.

Jerry Mechling, Ph.D., Kennedy School of Government, Harvard University

Governing in the Cloud - New Service Models

Cloud computing, shared services and software as a service are gaining renewed interest as jurisdictions seek to get the most out of shrinking budgets. Come hear about the state of the technology for these models, and how governments are using these services models to gain access to the IT services and computing power needed to run a 21st Century government.

Victor Chakravarty, Enterprise Architect, Office of Information Technology, State of Maine

2:50 pm Afternoon Break

3:10 pm Concurrent Sessions

Are You Ready to Star on YouTube? The Risks and Rewards of Social Networking

As social networking becomes more prevalent, government organizations are increasingly being expected to join the party. However, existing government policies may be the biggest obstacles in implementing these new tools. As web-based communities such as Twitter, wikis, blogs, podcasts, YouTube, etc., become mainstream, they may offer great potential for government services, constituent relations and citizen interaction. However, they also open the door to legal issues, management issues and even abuses. This session will be a frank discussion of how government policies need to adapt to the Web 2.0 world we live in.

Bill Laubenstein, Assistant Attorney General, State of Maine

Paul Sandlin, Manager, eGov Services, State of Maine

Transparency and Public Records

In this era of open government, the guiding principle is that information and digital records, including various forms of electronic communications, are most definitely public assets. The impacts of eDiscovery, FOIA and public records laws on IT systems - already overburdened - are increasing dramatically. This session looks at Maine's new open data sharing website as well as emerging standards and solutions in meeting the demands of open government while also ensuring security, privacy and affordability.

Kelly Hokkanen, General Manager, InforME/Maine.gov

Cost Analytics and Decision Making

Clichés about cost-cutting are once again being bantered about as the solution to shrinking budgets. We've all heard them: "You need to figure out how to do more with less." The reality is that doing more with less seems like an illusion. Looking at "Total Cost of Ownership" figures provided by vendors confuses the issue. Taking the up front costs and assuming that you enjoy all of the benefits immediately combines for some interesting math. However you can't make decisions with those figures. As government leaders struggle to make ends meet, using real analytics to make decisions makes the most sense. This session will show you one model that some government agencies have used to do just that.

Dave Poulin, Senior Business Development Manager, Panasonic Computer Solutions Company

4:10 pm Executive Reception

Augusta/Capitol/Pine Tree Room

Network with your colleagues and discuss technology solutions with the event sponsors.

Conference times, agenda, and speakers are subject to change.