Agenda

Wednesday, September 2

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

E. Norris Tolson, President and CEO, North Carolina Biotechnology Center, former Secretary of Revenue and former member North Carolina House of Representatives

9:15 am Opening Keynote

The Art of Ironman Success

Mark Allen, 6-Time World Champion, Ironman Triathlon

In Government IT today, success - or even holding on for dear life - requires great toughness, endurance and resiliency. Who better to inspire us than the man who is arguably the most successful endurance athlete of our time? As a professional triathlete, Mark won 66 of the 96 races he entered, six consecutive Ironman world championships in six starts (a record), and a world championship at age 37 (another record). These achievements did not come easy. In this fascinating keynote address, Mark shares the principles that enabled him to turn devastating setbacks into historic triumphs; principles each of us can use to achieve the highest levels of success in our personal and professional lives.

10:15 am Morning Break

10:45 am Concurrent Sessions

Citizens of Tomorrow - Demands and Expectations

Technology is transforming government (and society) in fundamental ways, and a new generation has grown up using technology not only for convenience but also as a central and indispensable part of their lives. The trend is now extending to all generations as even grandpa and grandma are adopting technology at an astonishing rate. Needless to say, this puts pressure on government agencies to keep up with the times. This session takes a look at tomorrow's citizens and how their customs and expectations will affect the practice of government.

Chris Neff, Vice President of Marketing, NIC

Continuity of Operations: Technology Trends and Solutions

Recent years' threats and disasters have shown more than ever the critical role of technology in business continuity and in the community as a whole. It's not just data center continuity and emergency response that must be confronted but also "cloud continuity" in the face of a growing number of Web-based services and applications. This session focuses on the latest COOP (Continuity of Operations) tools and technologies.

Lauren Farese, Director, Public Sector Sales Consulting, Oracle

Ann Garrett, Chief Information Security Officer, Enterprise Security and Risk Management Office, Office of Information Technology Services, State of North Carolina

Mobility & Teleworking: Effective Business Policies and Practices

In private industry, countless people work safely and successfully from their homes or other remote locations. The public sector is experiencing the same demand. But is teleworking appropriate for government workers, and if so, in what circumstances? Can it be done safely? Can performance be effectively monitored and measured? This session focuses on current trends, policies and strategies.

Peter Asmar, Chief Information Officer/Associate State Superintendent, Department of Public Instruction, State of North Carolina

Bethany Goodwin, Environmental Senior Specialist, Department of Environment and Natural Resources, State of North Carolina

Innovative GIS - Leveraging Data with New Tools

Geographic Information Systems have become an indispensable part of many, if not most, government services. GIS has already set the standard for collaboration and data-sharing in the public sector, but it is also breaking new ground in leveraging legacy data more productively. This session focuses on trends, tools and innovations.

John Correllus, Business Intelligence Director, Department of Commerce, State of North Carolina

Lee M. Mandell, Ph.D., Adjunct Professor, Center for Public Technology, School of Government, University of North Carolina at Chapel Hill, and Chair, North Carolina Geographic Information Coordinating Council

Stephen Sherman, GIS/EAM Manager, City of Greensboro

12:00 pm Lunch

12:50 pm General Session

Innovation in Government

In a financial crisis, it is more important than ever to get the most out of limited resources. To meet the challenge, government agencies are getting collaborative, creative and more willing to think outside the box. This session reveals some innovations and approaches that are breaking the mold and are making people take a fresh look at what is and is not possible.

Moderator:
Shannon Tufts, Director, Center for Public Technology, University of North Carolina

Curtis Clark, Global Director, Regional and Local Government, IBM Public Sector

Kenneth R. Lay, Secretary of Revenue, State of North Carolina

Roy Mentkow, Director of Technology, City of Roanoke

2:00 pm Afternoon Break and Refreshments

2:30 pm Concurrent Sessions

Assuring Service Quality Despite Limited Resources

Maintaining IT service operations and performance standpoints is a challenging proposition for government organizations in the face of economic pressures and the strong demand for new web-based services. To meet these challenges, IT organizations must put the emphasis on effective service management. This session takes a look at several best practices, including real-time service modeling, dashboarding, performance management and quality control.

David Hayward, Senior Principal, Service Assurance Management, CA, Inc.

Continuity of Operations: People, Collaboration and Creativity

Continuity is more than just technology. It's also about people, strategies and ingenuity. In troubled times, it becomes necessary to collaborate and to leverage the work and resources of others. This becomes even more important when trying to meet the challenge of "knowledge continuity" as retirement threatens to drain agencies of indispensable knowledge and experience. This session looks at the "non-technology" side of continuity and offers some strategies for succeeding with scarce resources.

Todd Nicolet, Chief Information Officer and Associate Dean for Operations, School of Government, University of North Carolina at Chapel Hill

Mobility & Teleworking: Technology, Tools and Security

As the traditional workplace culture changes along with technology advances and the rising cost of energy - not to mention a scarcity of IT workers - the demand to work remotely is growing by leaps and bounds. There are numerous advantages, but also a worrisome potential for problems. Issues include: What's the best way to do it? What tools, systems, applications and devices are appropriate? Is security attainable? This session focuses on the technical side of working remotely.

James Fry, Manager, Vertical Data Sales, Verizon Wireless

John Scanlon, Executive Director of Service Delivery, Information Technology Services, State of North Carolina

George D. Stuart, Information Technology Architect, Information Technology, Nortel

Stimulus/Recovery Update

The American Recovery and Reinvestment Act of 2009 (ARRA) will have an impact on government. But just how big of an impact will it be? Where is the money going and what can be done with it? What are the compliance and reporting requirements? This session provides an update on ARRA with an eye toward the initial reporting deadline that is fast approaching.

Jane Smith Patterson, Executive Director, e-NC Authority

Vandana Shah, Executive Director, North Carolina Health and Wellness Trust Fund

Sarah Smith, Director of Sponsors Programs, University of North Carolina

3:45 pm Executive Reception

Network with your colleagues and discuss technology solutions with the event sponsors.

Thursday, September 3

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

Representative Joe P. Tolson, House of Representatives, State of North Carolina

9:10 am Keynote Speaker

Leadership in Tough Times: What Will You Do?

Jerry Mechling, Ph.D., Kennedy School of Government, Harvard University

In today's economic climate, your biggest decision is whether to hunker down or to use the crisis for game-changing innovations. What are the risks and rewards in fundamentally changing how work is conducted and governed? What is being done by other leaders and how can their innovations fit in your own world? Where can you find the support and resources needed to make things happen? In this timely keynote address, nationally known author, researcher and Harvard faculty member Jerry Mechling uses University research to create a framework for IT leadership with a focus on developing an action agenda for the challenges ahead.

10:15 am Morning Break

10:45 am Concurrent Sessions

Transparency and Public Records

In this era of open government, the guiding principle is that information and digital records, including various forms of electronic communications, are most definitely public assets. The impacts of eDiscovery, FOIA and public records laws on IT systems - already overburdened - are increasing dramatically. This session looks at emerging standards and solutions in meeting the demands of open government while also ensuring security, privacy and affordability.

Kelly Eubank, Electronic Records Archivist, Department of Cultural Resources, State of North Carolina

David McCarty, Senior Solutions Consultant, Mid-Atlantic Team, Hitachi Data Systems (representing ViON Corporation)

Bill Neale, Program Manager, Compliance and Records Management, IBM Software Group

Social Networking - Workable Strategies and Policies

Government is changing fast. Pressures are mounting to adopt social networking tools, to be more inclusive with the public, and to be more open and transparent. These tools and approaches (Twitter, Facebook, You Tube, etc.) offer tremendous power for relatively little investment but at the same time they raise a host of issues and challenges. This session discusses the "how, what, when and where" of Government 2.0 and how you can survive it.

Karlie Justus, Public Information Officer, Department of Agriculture and Consumer Services, State of North Carolina

Brian Long, Public Affairs Director, Department of Agriculture and Consumer Services, State of North Carolina

Bill Scanlon, Information Technology Manager, Applied Technologies, Wake County

Lib Wanner, Chief Information Officer, Wake County

Cloud Computing - The Value Proposition

The Internet has great potential in making "anytime, anywhere" government a reality. There are definite advantages in using Web-based or Web-accessible applications and services over more traditional "closed" systems, but there are also some definite and serious concerns. This session takes a look at cloud computing and how - and if - it can be used securely, efficiently and economically.

Wayne Clark, Architect, Intelligent Networking Services, Cisco Systems, Inc.

Dr. Mladen A. Vouk, Department Head and Professor of Computer Science, and Associate Vice-Provost of Information Technology, North Carolina State University

12:00 pm End of Conference