Agenda

Tuesday, December 1

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

Oskar Anderson, Chief Information Officer, State of Wisconsin

9:15 am Opening Keynote

The Art of Ironman Success

Mark Allen, 6-Time World Champion, Ironman Triathlon

In Government IT today, success - or even holding on for dear life - requires great toughness, endurance and resiliency. Who better to inspire us than the man who is arguably the most successful endurance athlete of our time? As a professional triathlete, Mark won 66 of the 96 races he entered, six consecutive Ironman World Championships in six starts (a record), and a World Championship at age 37 (another record). These achievements did not come easy. In this fascinating keynote address, Mark shares the principles that enabled him to turn devastating setbacks into historic triumphs; principles each of us can use to achieve the highest levels of success in our personal and professional lives.

10:15 am Morning Break

10:45 am Concurrent Sessions

Governing In the Cloud - An Update on New Service Models

Cloud computing is a hot topic in the public sector as organizations look for cost-effective alternatives to provide technology services. Government IT organizations are faced with what seems to be competing requirements: prepare for higher demand, cut costs and comply with enterprise-wide green initiatives. Is there a place in government for these new cloud computing service models? What is the state of the technology? What are the risks? This session offers you specific advice on these innovative service models, and examples of how they are currently being used by government.

Benjamin Scheerer, Senior Principal Product Marketing Manager, CA

IT Shared Services - Lessons Learned

Now more than ever, government organizations are looking at the shared services model to deliver services and reduce organizational costs. Leveraging existing systems to share services gives organizations the opportunity to shift budget from administrative activities to front-line, citizen-facing services, helping to drive significant cost reductions while at the same time improving government services. This session offers a look at successful shared services projects and lessons learned from past and current projects.

Mobility and Management: Key Issues for Government

Are you running out of pockets for your mobile devices? Laptops, Notebooks, IPhones, Blackberries - the list continues to grow. Mobility has introduced an entirely new - and very challenging - set of issues into network, operational, and line-of-business management. Sure, it's great to be out where the action is without leaving your IT arsenal behind, but how should the mobile worker and their devices be managed to maximize benefits while minimizing costs?

Dominic R. Starr, Regional Solutions Engineering Manager, Sprint

GIS and Business Intelligence

Geographic Information Systems (GIS) have become a vital part of many Wisconsin government programs. How is GIS used to improve the efficiency and effectiveness of public services today? What trends will benefit state and local government in the future? How is Business Intelligence visualized through map services? This session examines the growing role that geospatial information technologies are playing in Wisconsin public sector service delivery, what's being done to improve their cost and quality now, and how local, state, and federal government partners are cooperating to improve their value going forward.

David Lapp, Principal Sales Consultant, Oracle

Curt Pulford, Geographic Information Officer, Department of Administration, State of Wisconsin

12:00 pm Lunch

1:00 pm General Session

The Changing Faces of Cyber Crime: New Criminals; New Victims; New Attacks

This fast-paced briefing will take you on a tour of the types of crimes and the criminals that frequent cyber space. You will gain insight on how government leaders are responding to the cyber security challenge, and some practical solutions to the common problems of securing government IT systems and information.

2:15 pm Afternoon Break and Refreshments

2:45 pm Concurrent Sessions

Aligning IT and Business

Business and IT strategic alignment may seem like the elusive Holy Grail. In this session you will hear how to communicate the value of IT to your business partners to ensure your success in becoming a part of your organization's strategy, and how to keep business units happy as you allocate resources to the strategy.

Are You Ready to Star on YouTube?

As social networking becomes more prevalent, government organizations are increasingly expected to join the party. However, existing government policies may be the biggest obstacles in implementing these new tools. As web-based communities, Twitter, wikis, blogs, podcasts, YouTube, etc., become mainstream, they may offer great potential for government services, constituent relations and citizen interaction; but they also open the door to legal issues, management issues and even abuses. This session will be a frank discussion on how government policies need to adapt to the Web 2.0 world we live in.

Dan Chapman, Director of Creative Services, NIC

Dave Kragenbrink, Solutions Administrator, Information Technology, Waukesha County

Driving Change

In government today, there is one thing you can always count on - change. The challenge for any leader (and aren't we all leaders?) is overcoming resistance and persuading others to get on the same page. To do this, you must be skilled in influencing others, setting goals, breeding confidence and, most importantly, understanding the needs of those around you. This session will help you improve your effectiveness at getting stakeholders to commit to your ideas, projects and priorities.

Michael Biagioli, Information Technology Manager/CIO, Waukesha County

Transparency and Public Records

In this era of open government, the guiding principle is that information and digital records, including various forms of electronic communications, are most definitely public assets. The impacts of eDiscovery, FOIA and public records laws on IT systems - already overburdened - are increasing dramatically. This session looks at emerging standards and solutions in meeting the demands of open government while also ensuring security, privacy and affordability.

4:00 pm Executive Reception

Network with your colleagues and discuss technology solutions with the event sponsors.

Wednesday, December 2

8:00 am Registration and Morning Refreshments

9:00 am Keynote

Leadership in Tough Times: What Will You Do?

Jerry Mechling, Ph.D., Kennedy School of Government, Harvard University

In today's economic climate, your biggest decision is whether to hunker down or to use the crisis for game-changing innovations. What are the risks and rewards in fundamentally changing how work is conducted and governed? What is being done by other leaders and how can their innovations fit in your own world? Where can you find the support and resources needed to make things happen? In this timely keynote address, nationally recognized author, researcher and Harvard faculty member Jerry Mechling uses University research to create a framework for IT leadership with a focus on developing an action agenda for the challenges ahead.

10:15 am Morning Break

10:45 am Concurrent Sessions

Unified Communications

Unified communications help streamline information delivery and ensure ease of use. With an increasingly mobile workforce, businesses are rarely centralized in one location. Unified communications facilitates this on-the-go, always-available style of communication. This session will examine how you can determine a return on investment for UC functionality and offers advice about the most cost-efficient ways to implement UC to bring returns for your enterprise.

Opportunities in Tough Times: Are You Getting the Most from Your IT Resources and When is it "Good Enough"?

We've all heard it - these are tough times. Shrinking budgets, layoffs, furloughs and hiring freezes are the norm. Yet, increasing needs stretch the remaining IT staff and budgets to the breaking point. "Doing more with less" has been repeated so many times we don't even listen any more. Tired cliché's aside, it is worth exploring a couple of questions: Can you get more out of your existing technology resources? Can you help your team function at a higher level? When and how do you determine if services can be cut? This session will explore lessons learned and suggest tools and techniques that could help you answer these questions.

Moderator: Jerry Mechling, Ph.D., Kennedy School of Government, Harvard University

Best Practices in Customer Service

911 and 311 centers throughout the country are implementing new technologies to better service their citizens. This session will feature best practices from jurisdictions with innovative approaches to the traditional call centers.

John Dejung, Director, Dane County