February 20, 2013    /    by

First Step in Website Redesign: Collecting Data

Unfortunately, some agencies skip this step. Remember, your government website is important to citizens – and with great power comes great responsibility! Learn some of the vocabulary you'll need to talk to your Web administrator about collecting data.

In this week's video, I cover reviewing Web analytics, transactional data, user and internal feedback, and conducting a quick usability study.