NASCIO Releases Issue Brief on Enterprise Services

NASCIO today announced the release of its new issue brief, Relationships Matter: Customer Service Strategies to Promote Enterprise Services. This brief, a product of NASCIO's Enterprise Infrastructure and Services Committee, provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.

"Customer service as a business strategy is an essential part of any statewide consolidation or shared service effort," said John Gillispie, chief operating officer for Iowa's Information Technology Enterprise, and co-chair of NASCIO's Enterprise Infrastructure and Services Committee. "[It] requires the implementation of employee training and processes that integrate customer interactions, marketing, service delivery, and support. Establishing buy-in from the agencies and promoting your service offerings should be done in an atmosphere similar to a vendor-client relationship. NASCIO is pleased to offer this brief as a valuable resource to assist state CIOs as they plan for the future of their state's IT enterprise."
KW