Sidebar: NYC's 311: A Statistical Behemoth

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Jul 9, 2007,

Call volume:
2004: 10.4 million
2005: 14 million (includes 241,000 calls on one day during a transit strike)

Total number of calls answered since 311 went live: 50 million

Average daily volume: 40,000 calls

Calls answered within 30 seconds: 98 percent

Languages available on 311:170

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