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Lower-Cost Domestic IT Sourcing: A Public-Sector Strategy?

Aug 1, 2007, By Wayne Hanson

"We are all competing in a global market -- the fight for customers, capital, jobs and resources is now on a global scale," says a new study by ITAA. "The distributed global IT services delivery model is accelerating and irreversible.

"While offshoring of IT-related services has become one of the most dominant industry trends over the past 15 years," the report continues, "this has led to vigorous debate among industry, government and the media on the impact of globalization on U.S. innovation and the socio-economic effects on the U.S. workforce, as well as what steps might be needed to protect U.S. jobs, intellectual property and security."

IT services providers that focus on public sector customers -- and who are often prohibited from using offshore resources, said the executive summary "have been examining ways to deliver more cost-effective IT solutions domestically." Thus the report: Lower Cost Domestic Sourcing: A Niche Opportunity for the US says the U.S. can further boost IT employment and sharpen its competitive edge by turning to locales not known as technology centers.

An executive summary of the report is available online. Complimentary copies of the full report are available to government officials, according to a letter in the summary.
JB

Comments

By Anonymous on Aug 7, 2007

If I knew of a good software program that does NOT outsource tech support, that is the product I would buy. I spent over 4 hours with someone in India (yes, I asked) trying to get my 2003 Microsoft Office to accept the key code. That is ridiculous...and just one of the reasons I wish there were an alternative to overseas tech support. No matter how good their English is, there is a lack of understanding in many areas. After countless times of performing the same procedure, the person did not seem to understand what to do. I'm wondering if they get paid by the amount of time they spend on the line!!!

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