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Government Technology: State & Local Government News Articles

Sidebar: Three Reasons Why We Don't Measure Satisfaction Well

Apr 11, 2008,

1. We don't make an easily definable product. Is a terabyte of data a product?
2. We juggle competing interests: infrastructure, disaster recovery and systems development.
3. We rarely interact with our customers, who are out of sight and mind for many IT specialists.

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