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New York Unveils 311 Citizen Service Center



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Apr 18, 2003, News Report

The Public now has one easy to remember number to access New York City's non-emergency Government Services. Now New Yorkers only need to remember two numbers to access New York City government:

  • 911 for Emergencies

  • 311 for Non-emergencies

    Mayor Bloomberg announced the 311 initiative in his 2002 State of the City address saying: "This Citizen Service initiative will allow City residents to obtain important non-emergency services through one central, all-purpose phone number quickly and effectively, and it reflects this Administration's commitment to bringing government to the people. I am confident that the new 311 system will vastly improve the way that New York City government functions."

    The 311 Citizen Service Center:

  • Is open 24 hours a day, 7 days a week, and is answered by a live operator

  • Eliminates the need to search over 4,000 entries on 14 pages of the phone book

  • Can assist callers in 170 languages

  • Provides tracking numbers so that callers can follow up on the status of their requests

  • Can be accessed outside of New York City by dialing (212) NEW YORK TTY Services are available by calling (212) 504-4115.

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