San Jose, California's San Jose 2020 General Plan began in 1994, and recently got some technical upgrades. An online video outlines the planning process and details some of the characteristics of great cities around the world, including:

• Healthy and safe neighborhoods
• A well trained and abundant workforce
• Strong police and fire protection
• Parks and trails
• High-quality education
• Community facilities
• A variety of transportation choices
• Vibrant and exciting downtowns
• Strong economies

Most of all, says the video, great cities are great places ot live work and play.

Sample survey question results from San Jose's Wikiplanning system:

To help San Jose achieve some of those characteristics, the city has employed some Web 2.0 features, such as wikiplanning, where residents can weigh in on matters of importance, take a survey, comment on the plan, and become a participant in the process.

Wikiplanning begins with an introduction and welcome by City Manager Debra Figone, then Michael Brilliot Senior Planner for Envision San Jose 2040 gives a guided tour of the Wiki process and how the visitor can contribute.