Excellence Without Compromise

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Found in: Case Studies

Optimizing The Value Equation
Gateway delivers high-performance, personalized service and low prices.

Local government IT leaders face mounting pressure as they juggle increasing demands, shrinking staff and continually tight budgets. IT workloads are expanding while nearly 50 percent of government IT knowledge workers will become eligible for retirement over the next seven years. Government agencies must balance training the next generation of IT employees with managing an endless train of work orders.

At a time when governments must be more efficient than ever, Gateway helps government customers make the most of tax dollars by providing reliable, high-quality technology at extremely competitive prices. What's more, Gateway backs its products with a comprehensive array of services that are tightly aligned with the way government professionals work.

Outstanding Quality
Gateway offers a full line of managed products designed to fill government IT requirements, from powerful enterprise-class servers and storage to flexible desktop configurations, and innovative notebooks and tablets.

Gateway engineers its products to deliver exceptional performance and value. For example, the company uses standard components from the industry's best suppliers across product lines, so customers enjoy uniformly high quality and stock fewer replacement parts.

Furthermore, in the quickly evolving world of technology, Gateway offers predictability and stability that governments can count on. Hardware platforms and software images are offered for at least 12months, so your agency is assured that it isn't phasing a model in as your supplier is phasing it out.

Competitive Prices
Because Gateway keeps its own costs low, customers receive more computer for their technology dollar. Gateway understands local governments' drive to do more with less because the company itself does far more with less than its industry competition -- a fact that constantly amazes government IT professionals.

In addition, Gateway's thorough understanding of government imperatives and processes allows it to meet public-sector requirements extremely efficiently -- and those savings are passed on to government customers. Quality costs money, but it shouldn't cost more than what Gateway charges.

Close Relationships
Gateway government representatives handle only state and local accounts, so they are familiar with the unique requirements of local government and understand what it takes to ensure business continuity in this environment. Gateway representatives know their customers intimately. They are team members rather than mere salespeople.

Gateway representatives specialize in local governments of all sizes. Technology managers from large cities and counties can depend on working with representatives who understand how to serve thousands of government employees and satisfy dozens of department heads.

But less populated counties or cities have specialized needs too. Gateway gives smaller government agencies a choice to buy computer equipment over the Web or from a live representative. Gateway has devoted personnel who do nothing but focus on the needs of smaller government entities.

Gateway understands that some requirements just can't be met online. If a small agency plans to buy 100 machines, for example, but needs to store them for 30 days and deploy them 35 machines at a time, its Gateway representative can personally handle the request. That sort of custom-tailored service is impossible when all transactions are conducted through a Web interface.

Of course, Gateway government customers enjoy the ease and convenience of online purchasing when appropriate, but receive personalized service from their representative when they need it.

Comprehensive Support
Citizens depend on local agencies for vital services. From law enforcement, to health and human services, to utilities, local government operations can't take a day off.

Gateway supports these and other mission-critical functions through support services designed to minimize downtime. For example, Gateway certifies government IT staff to perform their own warranty repairs. Gateway's government customers can report problems and request warranty parts electronically. Parts arrive the next day, without exception.

When local government IT technicians need telephone support, Gateway routes them to professional-level technicians who understand their business and service requirements. That means busy government IT specialists don't waste time answering questions designed for nonprofessionals. This special attention to the needs of government customers sets Gateway apart from competitors.

Exceeding Expectations
Gateway recognizes that local governments need to reduce complexity and slash costs. Agencies demand systems that are durable enough to withstand long runs of usage and scalable enough to meet unpredictable future demands. They must have flexible damage protection warranties and reliable next-day part replacements. With Gateway, local governments don't sacrifice quality and service to stay within their budgets. Gateway customers nationwide prove that exceptional service and quality technology at low prices are not too good to be true.